Heritage plus Capability Lead

Job Description:

Capability Manager

Overview

The Capability Manager is responsible for building, developing, and sustaining organizational capabilities aligned with business strategy and delivery objectives. This role focuses on workforce planning, skills development, capability maturity, and continuous improvement to ensure teams are equipped to deliver high-quality outcomes across programs and projects.

Key Responsibilities

1. Capability Strategy & Planning

• Define and implement capability management strategies aligned with business and program goals
• Identify current and future capability needs across domains (e.g., delivery, engineering, testing, architecture)
• Develop capability roadmaps, including skills, tools
• Partner with leadership to align capability development with strategic priorities
• Proactively leading initiatives to drive Capability improvements

2. Workforce & Resource Management

• Track resource capacity, utilization, and skill distribution
• Drive workforce planning, including hiring, onboarding, and succession planning
• Demand management
  • PSA / WPN / WDR
  • Knowledge of tools and dashboards from corporate DXC
• Manage attrition risks and implement mitigation strategies
• Maintain accurate capability and skills inventory

3. Stakeholder Management

• Act as a key interface between delivery teams, HR, and senior leadership
• Provide regular updates on capability health, risks, and opportunities
• Support program managers and delivery leads with resource and capability insights and deal with challenges
• Continuous feedback management between delivery and individuals
• Escalation management
• Reporting
  • Define KPIs and dashboards for capability tracking (e.g., utilization, skill coverage, training completion)
  • Use data-driven insights (Power BI, Excel, dashboards) to inform decisions

4. Performance Management

• Regular one-to-one sessions with every employee
• Goals and Performance plans ensured for individuals
• Recognition and reward management for the team
• Absence management
• Training and Development management
• Support performance reviews and talent development discussions
• Performance management

5. Continuous Improvement

• Identify opportunities to improve delivery efficiency through capability enhancements
• Drive initiatives around automation, process optimization, and innovation
• Capture lessons learned and embedded improvements into capability frameworks

Required Skills & Experience

• Strong understanding of capability management, workforce planning, and skills frameworks
• Experience in program/project delivery environments (preferably in technology or insurance domain)
• Proficiency in data analysis and reporting tools (Excel, Power BI, dashboards)
• Excellent stakeholder management and communication skills
• Ability to manage distributed/global teams
• Strong analytical and problem-solving abilities
• Knowledge of agile and delivery methodologies

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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