Vice President, Product Manager, Consumer Branded Card

Job Description

You thrive at the intersection of strategy and execution, and you know how to bring structure to complexity. As a Product Manager on the Cross Card Capabilities team, you will play a central role in ensuring that foundational platform capabilities reach every corner of Chase's credit card business — from flagship branded cards like Sapphire and Freedom, to small business cards, ultra-high net-worth offerings, and some of the largest cobrand portfolios in the industry.

This isn't a single-product role. You'll be operating across business lines, customer segments, and wealth tiers, helping to drive adoption and alignment of transformational customer experiences and platforms across the entire card business. You will champion a culture of continuous improvement, leveraging data-driven insights to refine platform capabilities and optimize customer outcomes across all card products. Your ability to anticipate market trends and proactively identify opportunities will be critical in shaping the future of Chase’s card platforms and driving sustained business growth.

Job Responsibilities

• Own the cross-card rollout strategy for core platform capabilities, ensuring consistent and timely adoption across branded card, small business, cobrand, and private banking card products
• Serve as the connective tissue between platform teams and business line stakeholders, translating platform capabilities into clear value propositions for each segment
• Develop and maintain a prioritized roadmap for capability expansion across all card products, balancing business priorities, customer needs, and technical dependencies
• Partner with engineering, architecture, and cross-functional teams to ensure platform extensibility and readiness as new card products and personas are onboarded
• Navigate the distinct needs of diverse customer segments — including mass market, small business owners, cobrand partners, and private bank clients — to ensure solutions are appropriately tailored
• Establish frameworks to track rollout progress, adoption metrics, and business outcomes across all card lines
• Represent the cross-card strategy in senior stakeholder forums, surfacing risks, dependencies, and opportunities across the portfolio

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in product management, ideally within financial services or payments
• Demonstrated ability to drive platform or capability adoption across multiple business lines or customer segments simultaneously
• Strong strategic thinking with the ability to synthesize complex, cross-functional landscapes into clear priorities and plans
• Excellent stakeholder management skills, with experience operating across matrixed organizations
• Comfort with ambiguity and the ability to drive clarity and momentum without a fully defined playbook
• Understanding of card product ecosystems, account structures, or payments infrastructure a strong plus

Preferred Qualifications, Capabilities, and Skills

• Demonstrated prior experience working in a highly matrixed, complex organization such as a large financial institution
• Familiarity with platform thinking, service layers, or API-driven product development

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.