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Customer Host

Hounslow, Middlesex, GB Full-time
Any

hackajob is partnering with Heathrow to fill this position. Create a free profile and Archer will check you against this role and every other live role, showing you exactly where you match.

Description

You will maintain the safe and secure operation of the station during both normal and emergency situations by following operational procedures and responding effectively. 

Responsibilities

  • Manage the platform concourse areas and gate line during normal and disrupted operations 
  • Be safe and comply with all company procedural rules and regulations including health and safety
  • To assist customers with reduced mobility, pushchairs, awkward luggage on platform and through station
  • Knowledge of train operators, products and Heathrow Airport
  • Report any assets that are unserviceable to support the reintroduction back into service as soon as possible
  • To be responsible for specific tasks within the emergency procedures for station evacuation to keep everyone safe

Qualifications

  • Positive attitude to safety, security and customer experience and flexible working regime
  • Experience of working in a premium customer service environment
  • Trained and qualified in Heathrow Rail Operating and safety procedures
  • Good communication skills. Can effectively communicate with customers and colleagues
  • You must pass a Rail Safety medical assessment

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