Forward Deployed Engineer

Forward Deployed Engineer

Organize the deployment of AI workflows and architectures across diverse AI and technology platforms. Facilitate solution design across enterprise technology stack to integrate into the ecosystem of AI models and multi provider platforms.

ServiceNow IT Operations Management (ITOM)

NA

Minimum

year(s) of experience is required

15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical problems, ensuring the smooth operation of essential applications, and contributing to the overall efficiency of business processes. You will engage in proactive monitoring and maintenance of systems, while also documenting solutions and sharing knowledge with colleagues to enhance team performance and service delivery.

AI POWERED TECH TALENT

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Assist in the development and implementation of best practices for application support.

- Engage in continuous learning to stay updated with the latest technologies and methodologies.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow IT Operations Management.

- Strong analytical and problem-solving skills.

- Experience with incident management and service request fulfillment.

- Familiarity with ITIL processes and frameworks.

- Ability to work collaboratively in a team environment.

Additional Information:

- The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management.

- This position is based at our Pune office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.