Cybersecurity Support Specialist

Remote

SOC Analyst SOC Manager Security Analyst Systems Administrator Network Administrator Network Engineer Cyber Security Engineer Security Engineer

ManTech

Actively hiring

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Work closely with customers on onboarding, updates and troubleshooting issues with cybersecurity tools
Provides customer support via phone, email, or messaging services to resolve issues and answer questions. This includes maintaining communication throughout the entire process, as necessary.
Provides insight into efficiencies that can be gained from the current workflow based on an understanding of the customers’ requirements
Work with Engineers on troubleshooting and building proof-of-concept network topologies
Analyze customer feedback to assist in process improvement
Performs engineering support and system administration of specialized cybersecurity applications and systems to include installation, configuration, maintenance, patching, and back-up/restore
Provides Tier 2 and 3 maintenance support for deployed cybersecurity technologies
Supports Assessment and Authorization activities related to cybersecurity technologies, where applicable
Identifies potential conflicts with implementation of any cybersecurity tools within the enterprise and develops recommendations to remediate these conflicts

Provides ideas for automating repetitive project tasks and metrics collection through the use of scripts and assists with testing/implementation to production
Minimum/General experience with firewalls, routers, switches and load balancers
A solid understanding of Windows and Linux systems administration, general operating system security practices, TCP/IP networking, and network security concepts is required
Ability to thrive in a dynamic, agile, and nimble environment
Knowledge of and proficiency in the use of AWS technologies

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