Order Management Analyst

Description

If you are looking for an opportunity to grow your career, we have an opportunity for you based in our Stafford, TX location! You will be responsible for ensuring that customer orders and production schedules are aligned to meet contractual delivery dates and optimize customer happiness.

In This Role, Your Responsibilities Will Be:

• Managing backlog priorities and order execution; measure site performance of initial order commit dates and accurate discrepancies.
• Tracking regional backlog aging, identify and review critical issues focusing on solutions and customer communication.
• Serve as first contact post-sales order; manage customer change requests; provide phone and email support related to customer happiness.
• Advise customers on shipping/schedule changes; provide expediting and shipping schedule support; ensure timely response to inquiries
• Develop professional customer relationships; communicate critical issues and ensure delivery commitments are met.
• Liaise on order issues, clear credit blocks with Risk Analyst, and manage production schedules.

Who You Are:

• You quickly and decisively act in fact-changing, unexpected situations. You adjust communication content and style to meet the needs of diverse collaborators. You build and implement plans that prioritize resources accurately. You understand that different situations may call for different approaches.  You find common ground and acceptable alternatives that satisfy the needs of multiple partners. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.

For This Role, You Will Need:

• Bachelor Degree (or equivalent) and a minimum of 2 years of related experience; Five years plus of relevant experience may be considered in lieu of the education requirement. 
• Strong computer proficiency, solid math skills, and a high level of accuracy working with detailed information; excellent written, verbal, and interpersonal communication abilities
• Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining attention to detail and meeting deadlines
• Strong Analytical skills
• Proficient in Microsoft Word, Excel

Preferred Qualifications That Set You Apart:

• Proven ability to effectively communicate and collaborate across cross-functional teams including engineering, marketing, and sales to drive alignment and project success.
• Self-motivated and have a positive demeanor 
• Detail and metric oriented
• Ability to work unsupervised and as part of a team

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values!

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