Senior Customer Service Advisor

About The Role

Senior Customer Care Advisor – Shape how we deliver delicious, every day

At Domino’s, your skills, ideas and judgement really matter. As our Senior Customer Care Advisor, you’ll play a key role in how we deliver for customers handling complex escalations, supporting the wider team, and helping us improve how we work.

What You’ll Bring

This role is perfect if you’re confident handling escalated customer issues, enjoy helping others develop, and like spotting ways to make day-to-day processes work better. You’ll be based in Milton Keynes, working Sunday to Thursday, 12:30pm to 8:00pm, with an expectation to come into the office typically one to two days a week. If you’re looking for a step forward in your customer care career, want more ownership, and like the idea of getting involved in new projects, this is a genuine opportunity to build your experience in a well-known brand.

Success in this role:

• You’re confident handling complaints and more complex customer issues, staying calm, fair and professional under pressure.
• You’ve got strong IT skills, including Microsoft Office, and you can learn new systems quickly.
• You’re comfortable working independently, managing priorities, and knowing when to make a call and when to escalate.
• If you’ve used tools such as Halo, Domi Central, Puzzle, or AI tools that would be advantageous

What You’ll Be Doing

You’ll be the senior escalation point in the team, helping make sure customer issues are handled properly, progressed at pace, and resolved with care. Alongside managing your own workload, you’ll help support new starters and advisors with everyday queries, share best practice, and contribute ideas that make the team stronger.

• Taking ownership of escalated and more complex customer issues across phone, email and digital channels, investigating thoroughly and keeping customers updated until resolution.
• Supporting day-to-day team activity by triaging cases, answering “how to” questions, helping new starters, and sharing clear, practical guidance with advisors.
• Spotting trends, improving templates, FAQs and ways of working, and supporting projects that help the Customer Care team work more clearly and efficiently.

How We Will Support You

Bring your flavour, and we’ll back your future. In this role, you’ll have the chance to build your experience in a senior customer care position, develop your judgement, and get involved in projects and improvements that go beyond day-to-day case handling.

• A clear induction and the support you need to settle in quickly and feel confident in what’s expected from day one.
• Ongoing support from your manager and the wider team, with room to build expertise and take on more ownership over time.
• Opportunities to build your skills, contribute to projects, and develop towards future progression as the team grows.
• Recognition for great work, whether that’s everyday appreciation or bigger moments through our Domi Awards.

About Us

Domino's UK & Ireland

Who are we? A forward-thinking, inclusive world's leading pizza company:

Domino's is the world's leading pizza company, with over 1,400 stores across the UK and Ireland. We're committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we're a tech-savvy and data driven bunch – 90% of our system sales come through digital channels and 75% of our digital orders coming via the app we have 9.5 million active app customers!

Our mission? To be the go-to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We're all about innovation, growth, and a commitment to excellence.

At Domino's, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!

Our recipe for success? Our DomiDNA:

• We Mean Business 
• We Always Deliver 
• We’re Open to New Flavours 
• We’re Tastier Together 

If you share our values and are ready to be part of a world-class team that's as passionate about people as we are about pizza, apply now and join the Domino's UK & Ireland family!