Microsoft 365 Support with Azure Experience

Job Title:     IT Support Agent

Location:     Farnborough

Package:     Highly Competitive Salary + Benefits Package

Role Type:   Full-time / Permanent
Role ID:       SF17414

 Be part of the QinetiQ journey. Join us as an IT Support Agent where you will have the opportunity to work with cutting-edge technology and many of the industry’s most brilliant minds.

 The Role

As an IT Support Agent, you will provide support to IT Services delivering planned or requested activities in order to effectively deliver high quality services to our customers.

Day-to-day you will:

• Provide 1st and 2nd line technical support, via phone, the IT self-service portal and in person requests.
• Log, update and manage all calls via the IT call logging system relating to the QinetiQ support of all software and hardware in the Operational environment.
• Manage Software Licenses including the ordering and distribution of software.
• Manage and safeguard the confidentiality, integrity and availability of company and customer information.
• Allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents

This role is full-time, based out of our Farnborough site.

Essential experience of the IT Support Agent:

• Previous experience of working in an IT Service Desk environment.
• Experience with Office 365 and Microsoft Azure
• Understanding of mobile telephony and smart devices 

Qualifications for the IT Support Agent:

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
  

Please note that all applicants must hold, or be able to achieve for Security Clearance as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)