Product Delivery Manager - Document Management Services- Vice President

JOB DESCRIPTION

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Document Management Services, you will create solutions and efficiencies that enable successful implementations in an expedient and organized way. Your primary responsibility is to ensure efficient, accurate, and compliant document creation processes that support lending and business operations. You will execute on the product vision & roadmap of DMS capabilities with a focus on Document Generation in support of the end-to-end lending document lifecycle and engagement across multiple stakeholders. 

Job Responsibilities:

• Lead end-to-end product delivery, including intake, dependency and release management, operationalization, and performance reporting.
• Oversee change management and ensure compliance with risk, controls, and regulatory requirements.
• Manage timelines, resources, and stakeholder communications, proactively resolving blockers.
• Build deep product and business knowledge to serve as a strategic partner to product and technology teams.
• Lead cross-functional teams to implement document management solutions and integrate with banking applications.
• Use data to monitor progress, ensure quality deliverables, and meet success metrics.
• Foster continuous learning and growth within project teams, delegating tasks for efficient delivery.
• Engage with senior management and stakeholders, providing updates and resolving issues.
• Build strong relationships with stakeholders to understand needs and expectations.
• Anticipate challenges, remove obstacles, and drive continuous improvement.
• Promote lean program management, documentation standards, and operational excellence

Required qualifications, capabilities and skills:

• Bachelor's degree in Business, Finance, Computer Science, Engineering, or related field.
• Over 9 years' experience in product delivery or document management or related domain.
• Proven ability in operational management, change readiness, and iterative product delivery.
• Skilled in drafting clear, concise status updates and communicating complex information with simplicity.
• Experienced in release management, deployment strategies, and conflict resolution.
• Knowledgeable in Agile and hybrid methodologies and product development lifecycle.

Preferred qualifications, capabilities and skills:

• Proficiency in product delivery tools (e.g., Figma, LUCID, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools) and collaboration platforms (e.g., Confluence, SharePoint)
• Project management and Agile certifications. (Preferred)
• Working knowledge of Large Language models (LLM) and/or Agentic AI
• Preference: Experienced with document lifecycle management, template setup, and related technologies (API, cloud storage, OCR, e-signature).
• Advanced computer literacy and proficiency with project management tools (e.g., Jira, Confluence, Excel, PowerPoint).

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.