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hackajob is partnering with DXC Technology to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
***DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.***
Onsite in Client's Data Centre (West London area) Working Hours: 0800 to 1600 Monday to Friday (with on-call availability for 24/7 support) Security Clearance: UK nationals only for SC clearance (British passport, no dual nationality, 5 years continuous UK residency)
Leads and manages the data centre operations team, ensuring 24/7 reliability, security, and performance of physical and virtual infrastructure. Combines hands-on technical expertise with people leadership, operational planning, and stakeholder management. Acts as the primary point of accountability for all data centre operations, maintenance, and incident response activities.
Manage, mentor, and develop a team of data centre technicians, including performance reviews, shift scheduling, and skills development
Set team objectives and KPIs aligned with client SLAs and operational targets
Conduct regular one-to-ones, team meetings, and performance appraisals
Manage on-call rotas and ensure adequate coverage for 24/7 support requirements
Foster a culture of accountability, continuous improvement, and safety
Oversee the installation, configuration, and maintenance of servers, networking devices, and storage equipment
Ensure all hardware deployments follow documented procedures and change management processes
Manage structured cabling infrastructure to maintain standards and support scalability
Oversee monitoring of environmental controls (HVAC, temperature, humidity) and power systems (generators, UPS) to ensure optimal operating conditions
Ensure proactive alerting and response procedures are in place for environmental anomalies
Manage capacity planning for power, cooling, and physical space
Act as escalation point for critical infrastructure incidents
Ensure the team operates as effective first responders to identify, troubleshoot, and resolve hardware and network issues
Lead post-incident reviews and ensure root cause analysis is completed and actions implemented
Plan and schedule routine and preventive maintenance on all infrastructure
Ensure adherence to physical security protocols, access control procedures, and data centre standards
Coordinate planned maintenance windows with the client and internal teams
Act as primary point of contact for client data centre operations
Attend and contribute to service review meetings, providing operational reporting and insights
Coordinate with third-party suppliers for equipment procurement, maintenance contracts, and SLA adherence
Manage vendor relationships and hold suppliers accountable to agreed service levels
Manage operational budgets for equipment, maintenance, and consumables
Conduct capacity planning and provide recommendations for infrastructure investment
Develop and maintain forward schedules of change and maintenance plans
Maintain accurate documentation including inventory records, change management logs, and incident reports
Produce regular operational reports covering uptime, incidents, capacity, and SLA performance
Ensure compliance with data centre standards (e.g., Uptime Institute Tier classifications), health & safety regulations, and audit requirements
Identify and implement process improvements to enhance efficiency, reduce downtime, and improve service delivery
Drive adoption of best practices across the team
Contribute to the development of operational procedures, runbooks, and standard operating procedures
Proven experience managing 24/7 operational environments with on-call responsibilities
Deep understanding of servers, structured cabling, and network infrastructure
Strong knowledge of data centre environmental systems (power distribution, cooling/HVAC, UPS, generators)
Experience with data centre monitoring tools and DCIM platforms
Understanding of virtualisation technologies (VMware, Hyper-V)
Knowledge of change management, incident management, and ITIL processes
Proven people management experience including performance management, team development, and rota planning
Strong stakeholder engagement and client-facing communication skills
Budget management and vendor negotiation experience
Ability to lead under pressure and manage competing priorities
Excellent problem-solving and decision-making abilities
Strong written and verbal communication skills
Ability to work on-call and respond to critical incidents outside core hours
Collaborative approach with the ability to influence at all levels
CDCP (Certified Data Centre Professional) or CDCS (Certified Data Centre Specialist)
CDFOM (Certified Data Centre Facilities Operations Manager)
CompTIA Server+, CompTIA Network+, or CCNA
ITIL Foundation (minimum)
Candidates must be sole UK nationals (British passport holders only, no dual nationality) and must have resided continuously in the UK for the past 5 years to meet SC clearance requirements.
hackajob is partnering with DXC Technology to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.