Change and Release Process Owner

Change and Release Process Owner – Job Profile
About Us
GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers.

Role purpose
The Change and Release Process Owner plays a crucial role in designing, implementing, managing, and maintaining the Global Change and Release processes across all IT related functions as part of our IT Service Management Team and being the focal point for successfully introducing and managing changes into the business.

Key responsibilities
Process Design and Implementation
Utilising ITIL as framework, best practice and exploiting previous experiences in a complex transformative organisation, design and implement processes to develop our Global Change and Release Management initiatives. As a critical member of the Service Management Team, work closely with key stakeholders across the IT and Business functions to ensure common understanding and working practices are adhered to whilst continuously seeking ways and methods to improve. This position demands a deep understanding of ITSM Change and
Release management from not only a technical perspective but successful user adoption aligning to ITIL framework working to ISO27001 standards ensuring standardised, simplified and scaleable operations.
Change Management
The focal point for the life-cycle of all Technology related changes ensuring necessary processes are followed; stakeholders are communicated, business is prepared and appropriate release plans are documented to fully auditable standards.

Release Management
Working with key stakeholders and the Service Management Team: Manage the release of approved changes into the business aligned to critical success factors whilst ensuring minimal negative business impact. In conjunction with key stakeholders, manage the transition and adoption to business-as-usual support and both audit and documentation requirements are satisfied.

Values & Behaviours
Builds Networks, Relationships and Trust
Effectively builds formal and informal relationship networks inside and outside the organization. Drives Engagement and creates a climate where people are motivated to do their best to help the organization achieve its objectives.
Navigates Organisational Dynamics Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics and adapts approach and demeanour in real time to match the shifting demands of different situations
Driving Continuous Improvement
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and helps create new and better ways for the organization to be successful.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

Skills
Professional Experience
Demonstrable industry experience in defining, implementing and managing change whilst acting as an Change and Release Manager in a complex organisation that is experiencing significant transformaiton; aligned to both best practice, ITSM and ITIL frameworks audited to ISO27001 standards
In depth experience in managing change into a business with a proven track record of understanding the human aspects of change relating to the organisation with relevant techniques and stratgies to minimise the impact and increase the adoption.
Ability to help drive strategic improvements and able to easily transition to tactical involvement and engagement.
Excellent communication and engagement skills across a diverse global organisation.
Certifications and Additional Skills
ITIL Certification (Mandatory), ITSM (Mandatory)
ISO27001 (experienced), TISAX (experienced)

Education
Bachelor’s degree in Computer Science, Information Technology, or a related field or relevant industry experience