Senior Analyst, Customer Onboarding & Salesforce Governance

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. 

Senior Analyst Customer Onboarding and Salesforce Governance

Job ID: 36834

Location: Gurugram, Bangalore

Role Type: Fixed Term Role

Duration: 6 months

Why we need this role

At Colt, we are changing the perception of our business and industry sector. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level.

Data Governance and Data Quality is one of the key entity for the company.

The purpose of this role is to Validate, Govern, Decide and Process the Prospect requests from sales by adhering to established policies and procedures on Customer Onboarding.

Also, To support the sales functions by ensuring the operational processes run smoothly and all customers and prospects are accurately segmented and allocated to the right sales channel, hence, enabling the respective sales teams to focus on right accounts

What you will do

• Builds up and manages internal service user relationships
• Liaises with internal departments for problem solution
• Provides a proactive and reactive service to internal service users requests within committed SLAs where applicable and agreed with the internal customer
• Ensures records of work carried out are maintained accurately and on time, and disseminated as required
• Always ensure Segmentation data (tier and channel) accuracy within the SalesForce 
• Assists Leads Analysts, Team leader and Manager to resolve data related issues, reporting and process initiatives etc

What we're looking for

Skills & Experience

• To be able to develop knowledge of standard Colt processes and ways of working.
• To be able to work on excel/advance excel.
• To be able to develop skills to perform tasks in the Oracle Siebel stack (OCH & Siebel), Salesforce, Duns & Bradstreet.

Role Specification

Autonomy:

• Works within established procedures and with a moderate degree of supervision
• Responsible for own work
• Decisions relate to own work and will have limited impact on others
• Building awareness of costs related to own work

Influence:

• Communications largely involve the exchange of straight forward information.
• Developing relationship with other team members
• Require negotiating the matters confined to own workload.

Complexity:

• Solves problems by selecting from a given range of solution
• The impact of actions is immediately known and obvious

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.