Privacy Office Risks - Data management Lead

The Data Risks team in the Consumer and Community Banking (CCB) Privacy Office, is part of a global network of data risk professionals who identify, assess and develop programs and processes to manage risks associated with the processing of data, as part of the firm’s commitment to safeguarding customer and client information, ensuring compliance with data risk policies, and supporting regulatory, operational, and legal requirements. The team partners with Technology, Risk, Compliance, Legal, Controls, and other stakeholders to identify, assess, and mitigate data risks, with a focus on Privacy, Data Protection, Classification, and Localization.

As a Data management Lead, you will leverage your analytical skills, to assess the obligations and requirements for managing data risks, considering the complex and vast business operations, as well as designing, managing and socializing processes for strategic and scalable managements of these risks.

Job Responsibilities: 
 

• Use thematic analysis to identify process and control gaps, partnering with key stakeholders to drive stronger risk management.
• Conduct Privacy Risk Assessments for AI, applications, products and services, third party engagements and business initiatives, involving the collection, use, retention and disposal of personal information.
• Collaborate with Legal, Cybersecurity and other partners to develop and enhance guidance on privacy risks mitigation based on laws, Firm policies and industry standards.
• Oversee the implementation and governance of Data Risk Management policies and standards.
• Develop and implement sustainable processes to monitor and report on data risk metrics and key indicators.
• Design and deliver metrics, reports, and presentations to communicate status, risk posture, and effectiveness of controls to senior management and stakeholders.
• Maintain strong relationships with key stakeholders and serve as a point of escalation for issue resolution.
• Collaborate with Controls Management and business partners to ensure a robust control environment.
• Stay current on data localization and residency laws and regulations, and ensure compliance across all relevant jurisdictions.
• Identify opportunities for efficiency and automation, streamlining processes.
• Advise business, tech and data teams on classification, based on laws, regulations and internal policies and standards.
• Develop and present executive-level materials articulating data risks, key decisions and impacts.
• Develop and maintain training and guidance materials on data risks.
• Support Privacy Office and program initiatives..

Required Qualifications, Capabilities, and Skills:

• College degree preferred; advanced education in Data Protection, Privacy, or a related field is a plus.

• Minimum of 5 years’ experience managing complex, multi-year programs with diverse, matrixed teams.

• Experience working with privacy laws such as GDPR, GLBA, CCPA.

• Experience in Data Risk Management, including familiarity with legal and regulatory requirements throughout the data lifecycle.

• Proven experience with documenting process flows and governance procedures.

• Experience with complex operational, data and technical concepts

• Excellent written and verbal communication skills; able to tailor messages for different audiences.

• Strong organizational and prioritization skills, demonstrating flexibility in a rapidly changing environment.

• Proven ability to build partnerships and work collaboratively across teams.

• Strategic thinking and planning skills and abilities to drive innovation.

Preferred Qualifications, Capabilities, and Skills:

• Experience in a regulated financial institution

• IAPP Certification (CIPP/US, CIPT), CISA or similar Certification

• Working knowledge of AI laws, PCI-DSS

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.