Customer Engineer, Retail, Consumer Packaged Goods and Travel

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Minimum qualifications:

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role (e.g., Customer Engineer, Solutions Architect, or Developer Advocate) within the cloud computing industry.
• Experience in at least one of the following: Cloud Platforms (e.g., GCP), AI for retail industry usecases, Gemini or related AI Technologies.

Preferred qualifications:

• 3 years of experience in a Technical Sales Engineering Role.
• 2 years of experience in the Retail Industry.
• Proven ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions.

Responsibilities:

• Manage the technical relationship with customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
• Test and inspire customers and peers to solve difficult issues with ambitious and novel solutions leveraging a sophisticated set of technical competences.
• Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.