Technology Support Sr Assoc

Job Title Prime Finance Services Technology – Technology Support

Job Description

Position Overview: As a Technology Support III team member within the Equities Prime Financial Services Production Management team, you will be instrumental in maintaining the operational stability, availability, and performance of applications within the Futures & Derivatives Clearing domain. This role encompasses supporting product flows across Futures & Options, Credit, Rates, and FX, from Exchange connectivity to the generation of client statements and reports. If you are passionate about technology and thrive in a dynamic, fast-paced environment, this position is perfect for you.

Team Culture: We are seeking a candidate who excels in a collaborative setting and is enthusiastic about fostering a culture of continuous improvement. Our team highly values individuals who possess strong communication skills and can seamlessly connect business and technology, transforming challenges and ideas into practical solutions. We are looking for someone with a dynamic personality who is not only a team player but also a proactive catalyst for change, consistently seeking opportunities to refine processes and achieve outstanding results..

Innovation and Problem Solving: We actively encourage our team members to explore and harness emerging technologies to enhance efficiency and drive improvement. You should be adept at researching solutions and applying your expertise to implement innovative changes. We highly value individuals who are unafraid to express concerns about existing processes and propose enhancements to increase our effectiveness.

Job responsibilities: 

• Monitor, manage, and optimize the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients.
• Collaborate with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency.
• Work closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team.
• Communicate effectively with stakeholders to address challenges and provide timely updates.
• Develop and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery.

Required qualifications, capabilities and skills:

• Bachelor’s degree in STEM or related field, or equivalent experience.
• Proven experience in technical support or similar roles, preferably in applications support.
• Strong communication skills and ability to work in diverse, global teams
• Advanced and demonstrable problem solving / analytical skills with a passion for technology
• Ability to work under pressure and deliver on time
• Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
• Effectively adapt to necessary changes in work requirements, roles and responsibilities

Preferred qualifications, capabilities and skills

• Proficiency in Unix, SQL, Scripting, and Python
• Exposure to and/or support of cloud-based technology solutions
• Experience using AI for automating and streamlining daily tasks 
• Experience using monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
• Experience and/or understanding of financial martes and trading systems would be beneficial

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.