Payments - Senior Product Delivery Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Strategic Execution team within Payments Business Transformation, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will problem solve, create solutions and efficiencies that enable successful implementations in an expedient and organized way. The projects you will be engaged in, are strategically important to the Payments organization and may be across Product, Sales, Onboarding & Implementations.

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies including intake, requirements gathering, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Participates in a range of strategic and tactical initiatives that support improved client experience and business execution. 
• Supports global business development opportunities such as new markets, new product rollout, new deals, issue resolution, cross functional productivity. 
• Improves the client experience by designing solutions to meet client needs (e.g. improve onboarding, ensure cross business client service issues are addressed and resolved in a timely manner).
• Executes quantitative analyses to identity key themes and insights, including ability to source relevant datasets, determine critical components and build appropriate models / outputs. 
• Develops executive level presentations to convey key points.

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Excellent written and verbal communication skills
• Data analytics and management skills

• Developed knowledge of the product development life cycle
• Experience in wholesale banking with understanding of the TS/wholesale payments business and products
• Bachelor’s degree

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.