Product Manager - AI Colleague Productivity

All the details

Summary

This role will play a key part in delivering Store Hub — a flagship, AI‑enabled platform designed to simplify, prioritise and improve the day‑to‑day experience for store colleagues.

Working as part of a broader Store Hub product team, the Product Manager will own one or more product areas (for example: Help Hub, Next Best Action, Communications to Store Colleagues, or Labour Management), partnering closely with engineering, data, design and third‑party suppliers to deliver meaningful outcomes for stores.

This role sits in a team led by a Senior Product Manager who holds the overall Store Hub vision and roadmap, and is part of a high‑profile programme sponsored by the Retail Director, with significant senior stakeholder engagement.

Successful applicants will be passionate about improving the experience of store colleagues and motivated by solving real, operational problems at scale.

What you'll do

• Own the vision, roadmap and backlog for a Store Hub product area, translating store and business needs into clear, prioritised outcomes.
• Balance discovery and delivery, leading sprint planning and backlog refinement while owning outcomes across in‑house and third‑party teams.
• Partner with data, analytics and vendors to design and deliver trusted, explainable AI‑enabled capabilities that add real value for store colleagues.
• Collaborate closely with stores, Store Operations and cross‑functional teams to test, iterate and embed solutions in real‑world environments.
• Measure success through colleague experience and operational impact, continuously improving products with a strong focus on accessibility and simplicity.

Who you are

• Strong understanding of store operations and compliance, with experience supporting digital tools for audits, safety, incidents and evidence management.

• Proven ability to gather and document requirements, working closely with store and central teams and explaining changes clearly to non‑technical audiences.

• Experience supporting product delivery, including backlog refinement, UAT, releases and post go‑live support in a live retail environment.

• Confident stakeholder manager with strong organisation, prioritisation and problem‑solving skills, comfortable owning actions and managing risk and controls.

• Data‑literate, collaborative team player with solid Microsoft 365 skills and a clear interest in developing a career in product and modern agile ways of working.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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