Senior Associate- Product Tooling & Enablement

As a Product Tooling & Enablement Associate you will provide fast, effective support for tooling and data issues. You will focus on executing responsibilities, supporting onboarding, and collaborating with team members to drive adoption and best practices. This role offers a clear path for growth into more senior enablement positions and provides opportunities for mentorship and exposure to leadership. 

Job Responsibilities 

• Support team-level tooling improvements and provide fast, effective support for tooling and data problems. 
• Identify and resolve Jira/Align data issues to keep product information accurate. 
• Create and maintain guides and instructions for tool usage. 
• Support onboarding and training for new users of the tools. 
• Collaborate with team members and horizontal partners to ensure compliance and support business needs. 
• Partner with associates across Product, Technology, Design, and Data to improve delivery practices in a healthy and sustainable way

Required qualifications, skills and capabilities 

• 3 years of experience within an enterprise product or technology environment. 
• Proficient knowledge of product development tools. 
• Strong communication and teamwork skills. 
• Commitment to diversity, equity, and inclusion. 

Preferred qualifications, skills and capabilities  

• Agile or Project Management Certification. 
• Experience in financial services or a related industry. 
• Demonstrated ability to contribute to a diverse and inclusive team environment. 

The position represents an excellent opportunity for candidates to: 

• Work in a highly dynamic card industry. 
• Gain visibility into business priorities and key challenges. 
• Be respected as a thought partner to product partners. 
• Benefit from mentorship, training, and exposure to senior leadership, with a clear path for career progression. 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.