Senior Associate, Design Program Manager - Operations Experience Design

Help shape how design delivers at scale across a global organization. Join our Experience Design team to drive operational excellence, stronger collaboration, and consistently high-quality user experiences across Corporate and Investment Bank Operations.

As a Senior Associate Design Program Manager within Experience Design (XD) for Corporate and Investment Bank (CIB) Operations Experience Design (OXD), you will lead delivery for complex programs and enable the design organization to operate efficiently and predictably. You will partner closely with design leads, product, technology, and finance/business management to align resources with strategic priorities, strengthen governance, and increase delivery transparency. In this role, you will enhance ways of working across teams by scaling effective practices, managing risks, and promoting adoption of tools and approaches (including AI and automation) that improve both quality and speed of delivery.

Job responsibilities

• Oversee delivery for assigned portfolios/programs, partnering with design and product leads to align XD capacity and priorities
• Drive cross-functional collaboration and scalable ways of working, increasing visibility of design delivery and improving team efficiency
• Partner with finance and business management to support portfolio governance, resource allocation, and prioritization
• Produce executive-ready reporting on status, outcomes, risks/issues, and financials; drive timely escalation and resolution
• Embed quality and efficiency mechanisms into the design and product development lifecycle in partnership with product and engineering
• Identify and pilot tool/process improvements (including AI and automation), sharing learnings and standardizing successful practices
• Develop and maintain reusable standards (SOPs, templates, playbooks) and support engagement/communication to sustain team health

Required qualifications, capabilities, and skills

• Experience leading operational improvements and change initiatives across multi-disciplinary, globally distributed teams
• Working knowledge of UX disciplines and user-centered methods, tools, and workflows
• Experience partnering with finance/business management stakeholders in complex, regulated environments
• Strong stakeholder management, communication, and relationship-building skills across varied seniority levels
• Demonstrated ability to champion best practices and improve cross-functional collaboration and delivery outcomes
• Proficiency with program/project tools (e.g., Jira, Confluence) and productivity suites (e.g., Microsoft Office)
• Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging tools

Preferred qualifications, capabilities, and skills

• Experience supporting the end-to-end product development lifecycle
• Knowledge of current design industry trends and evolving best practices
• Strong facilitation skills, including workshops, decisioning, and alignment forums
• Project Management or Agile/Scrum certification (or equivalent experience)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.