Director – Client Activation Fund and Investor Solutions

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director – Client Activation Fund and Investor Solutions to join our Asset Servicing team. This role is located in London

In this role, you’ll make an impact in the following ways: 

• Lead end-to-end transition and implementation programs for large, complex client deals, including planning, mobilization, execution, go-live, and post-implementation stabilization.

• Establish the overall program structure, governance model, implementation roadmap, delivery milestones, dependency tracking, and escalation framework.

• Partner with sales and relationship teams during late-stage deal activity to assess implementation complexity, transition risk, resource requirements, timelines, and operating model implications.

• Serve as the senior point of accountability for client-facing transition delivery, ensuring transparency, timely communication, and strong stakeholder alignment.

• Coordinate across Operations, Technology, Product, Data, Legal, Compliance, Risk, Finance, and third-party providers to ensure all transition workstreams are aligned and progressing.

• Identify implementation risks, dependencies, resource gaps, and decision points early; drive mitigation plans and executive escalations as needed.

• Oversee detailed transition planning, including data migration, operating model design, process documentation, technology readiness, control frameworks, service model setup, reporting, and client testing.

• Ensure implementation programs are delivered in accordance with contractual commitments, commercial objectives, regulatory expectations, internal controls, and client success measures.

• Lead executive steering committees, governance forums, readiness reviews, and post-go-live status meetings.

• Drive disciplined program management practices, including status reporting, milestone management, RAID logs, financial tracking, change control, and benefits realization.

• Build trusted relationships with senior client stakeholders and internal executives, acting as a credible advisor during high-pressure transition periods.

• Support continuous improvement of implementation methodology, playbooks, tools, templates, and transition governance standards.

• Develop, mentor, and lead transition managers, implementation leads, program managers, and cross-functional delivery teams.

• Capture lessons learned from major implementations and embedded improvements into future deal transition models
   

To be successful in this role, we’re seeking the following: 

• Experience in implementation, transition management, program management, operations, client onboarding, or large-scale transformation.

• Significant experience leading complex, multi-workstream implementation programs for large institutional clients or enterprise-scale deals.

• Proven ability to manage executive stakeholders, senior client relationships, and cross-functional delivery teams.

• Strong understanding of operating model design, data migration, technology integration, risk management, controls, and service readiness.

• Experience managing large implementation budgets, timelines, dependencies, and resource plans.

• Implementation and Transition experience across client implementations for conversions 

• Experience in financial services, asset servicing, investment operations, banking, fintech, consulting, or another highly regulated environment for 

• Experience with large deal transitions involving custody, fund services, middle office, data, accounting, reporting, transfer agency, or related operational platforms.

• PMP, Agile, Lean Six Sigma, or similar program management certification.

• Experience working across global delivery centers and matrixed organizations.

• Strong understanding of regulatory, operational risk, data governance, and client service frameworks

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.