Senior Associate - Product Manager

Join a team modernizing how we build cobrand card products. Help us create intuitive platforms and capabilities that scale, perform, and delight customers.

As a Senior Associate Product Manager in the Card Cobrand Platform, you design and deliver modern product capabilities that improve scalability, reliability, and customer experience. You lead discovery, define clear requirements, and partner with engineers and designers to ship meaningful releases. You translate insights into roadmaps and metrics that keep teams aligned and accountable. You focus on outcomes, simplify complexity, and make it easier for us to build what matters.

Job Responsibilities

• Engage customers and users to validate pain points and shape value-focused solutions.
• Co-develop product vision and roadmap aligned to business goals and partner needs.
• Translate discovery into epics, features, and user stories with clear acceptance criteria.
• Prioritize backlog and manage scope to deliver frequent, high-quality releases.
• Collaborate across engineering, design, data, risk, and operations to unblock delivery.
• Partner with external teams to define shared use cases and requirements.
• Define and track key metrics to measure adoption, performance, and value.
• Ensure compliance with relevant requirements and promote secure-by-design practices.
• Conduct market and competitor research to inform differentiation and prioritization.
• Support go-to-market plans, release readiness, and stakeholder communications.
• Maintain product artifacts including PRDs, roadmaps, and release notes.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in computer science or a related engineering field.
• 3+ years of product management experience in financial services, fintech, or payments.
• Strong product discovery and delivery skills within agile teams.
• Experience defining epics, features, and user stories with testable outcomes.
• Ability to analyze data and make evidence-based decisions.
• Strong written and verbal communication with the ability to influence without authority.
• Experience collaborating in cross-functional, matrixed environments.
• Working knowledge of modern web and mobile product development.
• Familiarity with APIs, data concepts, and cloud-hosted applications.
• Proven ability to manage multiple priorities with structure and clarity.
• Customer-focused mindset and commitment to continuous improvement.

Preferred Qualifications, Capabilities, and Skills

• Experience with payment processing, card issuance, or partner-led products.
• Background in building platform capabilities or reusable product components.
• Exposure to go-to-market planning and product enablement.
• Experience defining product KPIs and OKRs and acting on insights.
• Familiarity with design thinking and creating wireframes or mockups.
• Experience with business process automation and data analytics.
• Product certification or formal training in agile product management

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.