Product Manager – Trust and Security - Executive Director

Join our Trust and Security team and help shape the future of product innovation. As a Product Manager, you will lead strategy, discovery, and delivery for products that protect customers and improve their experiences. You’ll partner across design, engineering, data, and business stakeholders to launch solutions that are scalable, resilient, and stable. We value customer-focused leaders who use data to drive decisions and deliver measurable value.

As a Product Manager in Trust and Security, you will lead the end-to-end product lifecycle, acting as the voice of the customer and translating customer needs into profitable, high-impact products. You will define product strategy and vision, guide discovery and prioritization, and partner with cross-functional teams to deliver scalable and resilient solutions. You will track product success through clear metrics and continuously improve the client experience through feedback and iteration.

Job Responsibilities

• Define and execute product strategy and vision that delivers measurable value to customers and the business
• Lead discovery efforts and market research to identify customer problems, validate opportunities, and inform the product roadmap
• Own and manage the product roadmap and backlog, prioritizing work to align to strategic outcomes and customer value
• Translate customer needs into clear requirements, user stories, and acceptance criteria to support delivery
• Partner with design, engineering, and data teams to deliver products that meet scalability, resiliency, and stability standards
• Drive product launch planning, including readiness, stakeholder alignment, feedback collection, and post-launch iteration
• Establish and track product success metrics, including cost, feature adoption, customer experience, risk posture, and reliability
• Communicate product direction and progress through clear updates and executive-level materials
• Identify risks, dependencies, and trade-offs, escalating issues and driving decisions to maintain delivery momentum
• Mentor and develop team members, supporting prioritization and execution against objectives
• Foster strong partnerships across stakeholders to improve execution, customer outcomes, and product quality

Required Qualifications, Capabilities, and Skills

• Minimum 10 years of experience in product management or a closely related domain
• Advanced knowledge of the product development lifecycle, product design, and data analytics
• Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong written and verbal communication skills, including ability to prepare executive-level communications
• Proficiency in Microsoft Excel and PowerPoint
• Demonstrated leadership skills, including experience mentoring and developing others
• Strong organizational and project management skills with ability to manage competing priorities under tight deadlines
• Proven ability to collaborate and build strong partnerships across cross-functional teams
• Intellectual curiosity with the ability to learn quickly and apply new concepts
• High degree of initiative and ability to work effectively under pressure

Preferred Qualifications, Capabilities, and Skills

• Experience managing a product team or leading multiple product workstreams
• Experience delivering Trust and Security products or related risk and control capabilities
• Experience working in regulated environments with strong governance expectations
• Experience using agile product management practices and tools
• Demonstrated ability to drive process improvements and operational efficiency
• Experience launching products at scale and managing post-launch performance

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.