Knowledge Enablement Specialist - Vice President

J.P. Morgan is seeking a talented candidate as an AI Enablement Lead within the Knowledge Enablement pillar of the AI Enablement team in the Corporate & Investment Bank (CIB). The role sits within the CIB’s Chief Data & Analytics Office (CDAO) team and is at the Vice President level reporting into the Head of Knowledge Enablement & Strategic Reporting. The remit is to develop the strategy for AI adoption x-CIB to ensure we are maximizing value from the toolset available. 

As an AI Enablement Lead within the Knowledge Enablement pillar within the Commercial & Investment Bank's AI Enablement team, you will be tasked with driving the communications strategy and foundational upskilling efforts x-CIB.

You will partner closely with the Business Enablement pillar to deliver training and upskilling initiatives that accelerate adoption for each of the CIB’s sub lines of business (Global Banking, Payments, Markets & Securities Services). Your role will also involve spearheading the enablement of JPM’s AI tools & solutions across the Commercial and Investment Bank. This position presents a unique opportunity to influence the strategic direction for AI adoption across multiple different personas in the Commercial and Investment Bank. 

Job responsibilities

• Drive multi layered communications strategy for AI adoption by tailoring content to multiple different personas across CIB sub-LOBs, in partnership with CIB comms
• Perform in-depth analysis to identify gaps in existing upskilling initiatives x-CIB and in partnership with HR L&D, AI Enablement leads and business CDAOs formulate hypotheses, and design robust, scalable solutions 
• Champion change management and enablement (training, reinforcement mechanisms, user communities etc.) x-CIB to enable behavior change initiatives that drive sustained adoption 
• Use data to drive adoption decisions and continuous improvement, defining success metrics across the adoption funnel producing regular readouts, using insights to prioritize interventions and drive consistent adoption outcomes. 

Required qualifications, capabilities, and skills 

• Prior experience with AI and knowledge of Financial Services required
• Significant experience in communications and/or upskilling / L&D role
• Knowledge and understanding of AI/ML (esp. GenAI and Prompt Engineering)
• BSc or MSc degree in relevant field
• Ability to easily assimilate new information and adapt strategy effectively
• Strong ability to communicate effectively; strong verbal/written skills 

• Able to deliver to conclusion multiple initiatives across a diverse group of partners, with the ability to manage multiple deliverables and work under pressure

• Proficiency in MS Excel and PowerPoint required

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.