Technical Product Owner

As a Technical Product Owner, you will be at the heart of transforming product vision into reality. Partnering with Product Owners and technical teams across the organisation, you will use your experience in banking technology to guide the development of scalable, resilient, and innovative solutions. Your ability to align technical delivery with strategic goals will be critical in ensuring our products continue to evolve and meet the needs of our customers and the wider business.

 

This role is accountable for the end-to-end lifecycle of complaints-related data products, defining and delivering trusted, regulatory-compliant data capabilities that enable effective customer outcomes, reporting, and insight. 

Operating at the intersection of business, data, and technology, the role translates regulatory obligations and stakeholder needs into outcome-led data products. The role owns product vision, roadmap, and prioritisation, working with cross-functional teams (engineering, reporting, and business stakeholders) to deliver scalable and reusable data products. The key focus is driving value through improved complaint insight, root cause analysis, regulatory reporting, and customer experience optimisation alongside customer journeys, ensuring that complaints data is accurate, timely, and actionable. 

As Barclays continues to invest in AI and advanced analytics capabilities, this role plays a critical part in enabling that future. By establishing high-quality, well-governed, and reusable complaints data products, you will be helping to create opportunities to power AI-driven insight, automation, and decisioning.

 

To be successful as a Technical Product Owner, you should have experience with:

• Past Product Ownership or Product Management experience

• Cross-functional communication and stakeholder management

• Creating and refining user stories, as well as backlog management

 

Some other highly valued skills may include

• Experience with Complaints data, journeys, or operations 

• Creation, and communication of Product Vision to Delivery Teams

• Risk and Control / Governance experience

 

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

 

The location of this role is Northampton / Knutsford.