Manager, Enterprise Direct Sales - Sales Development

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for leading and managing a team of Business-to-Business Sales Development Representatives (SDRs) focused on generating and qualifying high-value opportunities within the Enterprise segment. This role plays a critical part in the growth and expansion of Comcast Business Services by overseeing outbound prospecting activities such as cold calling, emailing, and lead generation. The SDR team’s primary objective is to identify and qualify prospects, which are then passed to the Enterprise field sales team for the sale of Comcast’s Ethernet, Internet, Voice, and TV services to mid-market and enterprise businesses, including medical and educational institutions The SDR Manager will guide the team in conducting high-level conversations with senior executives, addressing their business and operational needs, and driving significant sales opportunities. This role involves setting performance goals, managing day-to-day operations, ensuring accurate forecasting, and developing strategies to meet and exceed sales targets. The SDR Manager will maintain deep expertise in Comcast’s product offerings to effectively support the team and achieve business objectives.

Job Description

Core Responsibilities:

• Lead and motivate a team of SDRs to excel in prospecting, time management, funnel management, and qualifying Enterprise opportunities. 
• Provide coaching and feedback to SDRs to enhance their skills in engaging with senior executives, managing relationships, and handling escalated issues. 
• Conduct regular performance reviews, manage employee performance, and implement performance improvement plans as needed. 
• Facilitate team meetings to share best practices, deliver key updates, and address training needs. 

• Develop and execute strategies to meet or exceed sales quotas and organizational goals. 
• Ensure accurate forecasting of sales and revenue by maintaining up-to-date records of individual and team performance. 
• Oversee the use of client relationship management software to ensure data accuracy and timely updates. 
• Manage and optimize sales initiatives and support programs to align with business objectives. 

• Partner with leadership and other Business Services teams to ensure effective communication and alignment of sales strategies. 
• Handle escalated customer calls and resolve issues to ensure high levels of customer satisfaction. 
• Work closely with other supervisors to maintain consistency and foster teamwork across departments. 

• Monitor daily activity targets and ensure adherence to company sales techniques and strategies through side-by-side coaching and call monitoring. 
• Deploy incentives and programs as necessary to drive team performance and achieve critical milestones. 
• Maintain regular, consistent, and punctual attendance, with flexibility to work nights, weekends, and variable schedules as needed. 

• Participate actively in the Net Promoter System by engaging in feedback processes and elevating opportunities for improvement. 
• Embrace and promote the company’s Operating Principles and values, including inclusion and diversity. 
• Take independent judgment and discretion in significant matters and other duties as assigned. 

• Proven experience in managing sales teams, with a strong track record of meeting and exceeding sales goals. 
• Excellent coaching, communication, and interpersonal skills. 
• Proficiency in CRM software and sales forecasting tools. 
• Ability to handle escalated issues with a customer-centric approach. 
• Strong organizational and time management abilities. .
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Leadership; Strategic Selling; Sales; People Management; Prospecting; Lead Generation

Salary:

National Pay Range: $51,120.00 USD-$133,125.00 USD Illinois Pay Range: $54,315.00 USD - $117,150.00 USD Colorado Pay Range: $57,510.00 USD - $122,475.00 USD Hawaii Pay Range: $67,095.00 USD - $111,825.00 USD Washington DC Pay Range: $73,485.00 USD - $122,475.00 USD Maryland Pay Range: $60,705.00 USD - $122,475.00 USD Minnesota Pay Range: $57,510.00 USD - $111,825.00 USD New York Pay Range: $60,705.00 USD - $133,125.00 USD Washington Pay Range: $57,510.00 USD - $127,800.00 USD New Jersey Pay Range: $63,900.00 USD - $127,800.00 USD Vermont Pay Range: $60,705.00 USD - $106,500.00 USD Massachusetts Pay Range: $63,900.00 USD - $127,800.00 USD California Pay Range: $57,510.00 USD - $115,375.00

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $40,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years