CMDB Platform and ITIL Process Governance Administrator

About Us We are the Configuration Management Database (CMDB) Team, dedicated to delivering a single source of truth for IT assets and services across the enterprise. Our mission is to strengthen governance, discovery, and integration by leveraging tools like ServiceNow and advancing capabilities in cloud discovery and AI-enabled service management. Summary Build strong foundations for trusted data, governance, and AI-ready IT. The CMDB Team is seeking a detail-oriented CMDB Platform & ITIL Process Governance Administrator to support the integrity and governance of our configuration management ecosystem. This role focuses on data quality, governance standards, and process discipline, ensuring the CMDB remains accurate, audit-ready, and scalable. You will partner with platform teams and technology owners to strengthen governance practices, while contributing to emerging capabilities such as AI-enabled service management and data-driven operations. Why This Role Matters • Improves CMDB data accuracy and trustworthiness • Strengthens audit readiness and governance maturity • Reduces operational inefficiencies caused by poor data quality • Enables scalable governance and prepares the organization for AI-driven service management

Core Responsibilities

CMDB Data Stewardship & Governance

• Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
• Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
• Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
• Define and maintain governance policies, standards, and controls aligned with audit and risk expectations

Platform & Process Collaboration

• Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
• Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement

Metrics & Reporting

• Develop and maintain data quality metrics, dashboards, and reporting frameworks
• Prepare governance insights and reporting for leadership, audit, and compliance discussions

AI Platform & Process Governance

• Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use

• Define and document AI governance guardrails, including approved datasets, controls, and escalation paths

• Assist in translating AI governance requirements into process controls and certification checkpoints

• Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks

Qualifications

• Minimum of five years related work experience, with at least one year of IT service management experience.

• Undergraduate degree or equivalent combination of training and experience.

• ITIL Foundation Certification

• Experience in IT systems, CMDB, data administration, or governance environments

• Data normalization experience and ability to maintain high-quality structured data

• Data governance experience, including policies, standards, and controls

• Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment

• Understanding of ITIL processes and service management concepts

• Experience or exposure to cloud platforms (AWS, Azure, or similar)

• Strong communication and collaboration skills across technical and business stakeholders

Preferred

• Hands-on experience with ServiceNow (CMDB, ITSM modules)

• ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year

• Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)

• Knowledge of CMDB governance, certification campaigns, and audit readiness practices

• Experience with reporting, dashboards, or data analytics tools

• Exposure to AI governance, AIOps, or automated service management processes

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.