Managed Service Lead / Managed Services Manager / IT Service Delivery Manager

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Managed Service Lead (Apps)

Location: Hampshire (onsite 5 days per week) 

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

 

Key Responsibilities

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.

• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.

• Works with functional areas or departments to interpret and plan projects or workload forecasts.

• Manages and approves expenditures for accounts in line with the established policies and procedures.

• Manages complex relationships between delivery and consumer groups to ensure good client relations.

• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.

• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.

• Supports developing new business proposals and introduces new technology to enhance business solutions.

• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

What You’ll Bring

• Bachelor's degree or equivalent combination of education and experience.

• Strong experience in support services, project, or program experience.

• Previous leadership or supervisory experience.

• Experience working within the technology industry.

• Experience working with company products and operating systems.