Technical Account Manager

Technical Account Manager 

Location: Farnborough

Security clearance: Candidates are required to hold UK DV clearance

 

DXC Technology is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. We are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development.

 

The Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers. This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients - ensuring consistent delivery of high-quality outcomes and long-term value.

 

Key Responsibilities

• Client Engagement

• Build and maintain trusted advisor relationships with senior client stakeholders.

• Understand client strategic objectives and translate them into delivery outcomes.

• Act as the primary escalation point for complex service or delivery challenges.

• Operational Excellence

• Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights.

• Proactively address service issues and implement sustainable solutions.

• Champion best practices, lean methodologies, and modern technologies.

• Commercial & Strategic Impact

• Support revenue growth through service expansion and capability development.

• Manage budgets, forecasting, and financial performance of the account.

• Balance short-term delivery priorities with long-term strategic account growth.

 

Required Skills & Experience

• Proven experience in technical account management within large, complex client environments.

• Strong technical background across infrastructure or managed services.

• Demonstrated ability to build executive-level client relationships and act as a trusted advisor.

• Strong financial acumen, including budget ownership and forecasting.

• Experience reporting to and influencing senior internal and external stakeholders.

• Track record of driving operational excellence, innovation, and continuous improvement.

• Excellent communication, stakeholder management, and problem-solving skills.