Quality Assurance Tester for Card and Connected Commerce - Associate

JOB DESCRIPTION

Description

As a Quality Assurance Tester for Card and Connected Commerce, you will play a critical role in ensuring that our marketing creative copy materials meet the highest standards for accuracy, clarity, and compliance. 

You will be responsible for conducting thorough and timely quality assurance testing of marketing creative materials being submitted by our Card and Connected Commerce business partners. Your efforts will directly support these partner business areas by delivering reliable, consistent, and clear testing results, ensuring adherence to regulatory requirements, internal guidelines, and targeted business processes.  

PLEASE NOTE: This role focuses on reviewing written materials with some audio and video content and does not involve software or technology related QA testing.

Job Responsibilities:

• Conduct detailed quality assurance reviews on marketing creative copy materials submitted by Card and Connected Commerce business partners.
• Use standardized testing questionnaires and various support resources to complete reviews of creative materials, validating their alignment to regulatory requirements and internal guidelines.
• Deliver reliable, consistent, clear, and timely testing results.
• Document and communicate findings in a timely manner, ensuring all supporting test evidence is clear, easy to navigate, and stored in the appropriately designated repositories.
• Work closely with marketing, legal, and Marketing Copy Review teams to reach accurate testing results, escalating critical findings when appropriate.
• Collaborate with business partners to perform deeper investigations on creative details when needed and communicate confirmed issues to marketing stakeholders via our internal QA testing system.
• Maintain up-to-date knowledge of related requirements, procedures, playbooks, guidelines, etc. to execute reviews quickly and at the highest level of quality.

Required Qualifications, capabilities, and skills

• 3+ years of professional experience involving quality reviews of marketing materials, business controls, regulatory compliance, risk, audit, or work reviewing similar materials and analytically focused tasks.
• Strong analytical and critical thinking capabilities with sharp attention to detail.
• Proficient organizational and time management skills, with the ability to prioritize work and meet deadlines.
• Demonstrated ability to execute responsibilities independently by leveraging available resources such as procedures and training materials, applying sound judgment to escalate matters when appropriate.
• Proactive at identifying actionable tasks and maintaining focus to reach successful completion.
• Proven verbal and written communication skills, able to provide clear, actionable feedback and partner effectively with stakeholders across multiple levels of the business.
• Exceptional team player with a “we win together” mindset, committed to active collaboration, sharing information, and helping others when needed.

Preferred qualifications, capabilities, and skills

• Experience in marketing, controls, compliance reviews, and/or executing quality assurance testing on written materials and processes is strongly preferred. Note: Experience in QA testing of written materials and processes is not the same as software QA. 
• Collaborative mindset with the ability to build strong relationships across the organization.
• Capable of discussing differing opinions while maintaining composure and professionalism.
• Experience with data management and reporting, including maintaining trackers/datasets, ensuring data quality, and producing recurring/ad hoc reports. Familiarity with data wrangling/cleaning, building reusable reporting datasets, and cloud data platforms (e.g., AWS and data lakes) is an added plus.
• Demonstrated success in prompt engineering and/or building AI agents/automations to streamline workflows (e.g., documentation, knowledge retrieval, reporting), with appropriate controls and human review.
• Bachelor's degree in a related field of study and/or CRCM (Certified Regulatory Compliance Manager) encouraged.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.