Global Security - Product Delivery Director

Title: Technical Security Product Delivery Director – Corporate Applications and Programs

Location: Columbus, OH

Reporting To: Head of Technical Security

Role Overview

As a Technical Security Product Delivery Director within Global Security, you will drive the execution and implementation of critical security technology solutions across Corporate Applications and Programs. This includes Access Control (OnGuard, Smart Access, MorphoManager), Corporate Video (Genetec), Biometrics Program, Travel Automation Program, Turnstile Management, and specialty products designed to secure critical locations. You will partner closely with Product Managers, Security Operations, and Technology teams to ensure solutions are delivered on time, meet operational requirements, and align with the firm’s security strategy.

Key Responsibilities

• Develop and execute project plans for the deployment, upgrade, and integration of security applications and specialty products.
• Coordinate cross-functional teams (engineering, operations, vendors) to ensure timely and compliant delivery.
• Manage project timelines, resource allocation, and risk mitigation for all assigned products.
• Oversee change management activities, including stakeholder communications, training, and adoption monitoring.
• Ensure solutions meet compliance, resiliency, cyber and operational standards.
• Collaborate with Product Managers to align delivery with product vision, roadmap, and strategic objectives.
• Support incident response and troubleshooting for deployed solutions, partnering with Security Operations as needed.
• Track and report on key metrics, milestones, and adoption rates to leadership.
• Maintain strong vendor relationships and manage third-party deliverables.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Security, or related field.
• 10+ years’ experience in technical project or product delivery, preferably in physical security or enterprise technology environments.
• Hands-on experience with access control, video management, biometrics, and/or specialty security technologies.
• Strong understanding of compliance, risk management, cybersecurity standards and operational controls in a highly regulated environment.
• Excellent communication, stakeholder management, and organizational skills.
• PMP, Agile, CISM/CISP or similar certifications preferred.

Key Stakeholders

• Product Managers (Technical Security, Access Control, Video, Biometrics, etc.)
• Security Operations Teams
• Technology Engineering and Support Teams
• Compliance and Risk Management
• External Vendors and Solution Providers

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.