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hackajob is partnering with Verisk Analytics to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
As a Third-Party Capture Motor Claims Handler, your purpose will be to contact Claimants who have been involved in an accident with our policyholder and convert them in to accepting our services to deal with their vehicle damage claim, as well as any replacement vehicle needs. If they accept our offer, you will be responsible for arranging their vehicle damage to be dealt with, as well as instructing for a replacement vehicle to be supplied and/or offering cash alternatives.
Case Management: Work through your team’s case load efficiently to achieve monthly targets, both individually and collaboratively.
Quality Assurance: Maintain a high standard of accuracy and compliance to meet internal and external audit requirements.
Customer Service: Deliver professional standards of service to internal and external customers.
Communication: Handle inbound and outbound calls and correspond with all relevant parties via telephone or email.
Supply Chain Coordination: Instruct the relevant supply chain to contact the claimant and initiate the claim process.
Commercial Awareness: Upsell company services to prevent claimants from using alternative providers.
Skilled in upselling services and handling objections.
Ability to prioritise workload, manage time effectively, and work under pressure in a fast-paced environment
Proactively prioritise tasks to ensure deadlines are met
Decisive decision making
Enthusiastic, determined and target driven to achieve results individually and as part of a team
Willingness to learn and ask questions to support in own development
Computer literate
hackajob is partnering with Verisk Analytics to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.