AI/ML Governance & Automation Lead -Vice President

JOB DESCRIPTION

Generative AI is making machine learning model development faster than ever. Be a change agent and join the Chase team that takes advantage of generative AI to reduce model governance friction and liberate the true value of AI. 

As an AI ML Governance & Automation Lead in Consumer & Community Banking Digital AI/ML, you will drive the successful delivery of complex technology and governance programs that enable responsible innovation across advanced AI/ML use cases, leveraging your deep knowledge of technical program management, Model Development Lifecycle, and governance frameworks, you will partner with data scientists, engineers, product teams, risk partners, and business stakeholders to develop scalable solutions that reduce friction in the model lifecycle while maintaining strong controls. Your analytical reasoning, adaptability, and ability to navigate ambiguity will be essential as you help define new operating models for agentic, generative, and customer-facing AI solutions. With advanced communication and stakeholder management skills, you will influence decision-making, align cross-functional teams, and ensure technology initiatives meet both business objectives and governance expectations. As a subject matter expert, you will contribute to operational plans, risk mitigation strategies, and process improvements that enable faster, safer, and more consistent AI/ML delivery.

Job responsibilities

• Develop and execute comprehensive program plans to accelerate AI/ML model governance, incorporating technical requirements, governance milestones, resource allocation, dependencies, and delivery timelines.
• Partner with data science, engineering, product, legal, risk, controls, compliance, and business stakeholders to define program scope, objectives, deliverables, and success measures for advanced AI/ML governance initiatives.
• Design and implement scalable governance solutions for agentic, generative, and customer-facing AI/ML use cases, helping reduce bottlenecks across the model development and approval lifecycle.
• Identify, assess, and mitigate program risks, proactively addressing roadblocks and implementing contingency plans to maintain delivery momentum.
• Translate complex business, technical, model risk, and operational requirements into actionable plans, milestones, and execution activities.
• Drive cross-functional alignment on governance standards, controls, documentation, and operating procedures for emerging AI/ML capabilities.
• Utilize advanced analytical reasoning to evaluate program performance, identify process inefficiencies, and implement data-driven improvements that enhance speed, consistency, and quality.
• Champion agile delivery practices, continuous improvement, and responsible AI innovation across the team.
• Communicate program status, risks, decisions, and dependencies clearly to senior stakeholders, ensuring transparency and timely escalation where needed.
• Contribute to the development of repeatable frameworks, playbooks, and governance patterns that support scalable AI/ML delivery across CCB Digital.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology, data, AI/ML, risk, or governance programs in a large organization.
• Strong understanding of AI/ML development lifecycles, model governance, model risk management, or related control processes.
• Advanced stakeholder management skills, with the ability to establish productive working relationships and influence decision-making across engineering, data science, product, risk, and business teams.
• Proven ability to manage complex, cross-functional programs with multiple dependencies, competing priorities, and evolving requirements.
• Demonstrated proficiency in analytical reasoning and problem solving, with the ability to break down complex business, technical, risk, and operational objectives into actionable plans.
• Experience driving process improvement, operating model design, or governance transformation in a fast-paced technology environment.
• Strong communication skills, including the ability to clearly articulate complex technical and governance topics to both technical and non-technical audiences.
• Proven track record of managing resources, timelines, risks, and deliverables in an agile environment.
• Ability to navigate ambiguity, drive structure, and deliver outcomes in emerging or rapidly evolving technology areas.

Preferred qualifications, capabilities, and skills

• Experience with generative AI, agentic AI, large language models, or customer-facing AI/ML solutions.
• Familiarity with responsible AI principles, model validation, model monitoring, AI controls, or regulatory expectations related to AI/ML.
• Understanding of data management, data governance processes, and related tools.
• Experience working in financial services, consumer banking, digital product organizations, or highly regulated environments.
• Experience using approved generative AI tools to design, prototype, or build solutions that automate governance processes, generate required governance artifacts, and improve efficiency across the AI/ML model lifecycle.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.