Support Engineer

Overview

We are looking for someone to step into our Extended Support Health & Care team as a Support Engineer, assisting with customer and technical issues across a range of county councils, hospital groups and national level health and care organisations.

This is a hybrid role based out of Ashford or Birmingham, with the expectation that the successful candidate will attend the office 1–2 times per week, as required.

Responsibilities

You will act as part of a technical support team handling issues with customer enquiries, clinical risks and software issues. These interactions can come with financial penalties to the company and be of high impact. This means you'll be required to handle a diverse caseload consisting of everything from network and infrastructure issues for councils to individual user queries and issues. 
 
You will utilise a mixture of resolver groups and your own technical capability to resolve database and environment issues, application issues, and critical outages, prioritising as required to mitigate clinical risk and financial penalties whilst maintaining a positive customer experience.

About You

You will bring a blend of technical curiosity, problem‑solving ability, and strong communication skills, including:

• Foundational experience with coding or SQL, whether gained professionally or through personal projects that we can help you further develop.
• The ability to triage, prioritise, and resolve issues in a reactive environment while also coordinating proactive and preventative work.
• Confidence communicating professionally with stakeholders of varying technical ability, providing clear, actionable guidance to help resolve complex issues.

Nice to haves:

• A baseline understanding of SaaS/PaaS concepts.
• Experience diagnosing and troubleshooting technical issues

Who we are 

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.