Provides senior-level technical leadership in the design, implementation, and support of enterprise unified communications and collaboration platforms within a highly regulated financial services environment. Owns platform architecture, standards, and operational maturity for critical communication services. Leads the resolution of complex, cross-domain issues, drives root cause analysis and corrective actions, and partners across security, network, identity, and end-user computing teams to deliver reliable, secure, and scalable collaboration solutions.
- Design, implement, and manage enterprise unified communications and collaboration platforms (voice, video, messaging, meetings, and conferencing) aligned to business, regulatory, and operational requirements. Identify opportunities to improve resiliency, performance, and user experience.
- Provide senior-level support for mission-critical communication services, troubleshooting complex issues across endpoints, identity, networking, security, and cloud environments. Lead major incident response, root cause analysis, and remediation planning.
- Define and enforce platform architecture and technical standards. Influence cross-functional design decisions and ensure alignment with enterprise controls (e.g., firewall/proxy rules, QoS, certificates/TLS, conditional access, logging, and monitoring).
- Lead end-to-end delivery of platform initiatives, including requirements gathering, solution design, pilot execution, production rollout, and operational transition. Manage change control processes and provide post-deployment support.
- Evaluate vendor platforms, features, and roadmaps with a focus on security, compliance, scalability, availability, and user experience. Recommend and drive adoption of strategic technology solutions.
- Develop and maintain operational documentation, including runbooks, governance standards, and incident/problem management procedures. Mentor junior engineers and serve as a technical escalation point.
- Perform systems analysis, including requirements definition and logical/physical design. Ensure solutions meet enterprise risk, compliance, and availability standards.
- Support ongoing system administration and participate in cross-functional initiatives and special projects to enhance collaboration services and operational excellence.
Qualifications
- Minimum of 5 years of related experience in platform engineering, infrastructure, or similar technical role
- Bachelor’s degree in a related field, or equivalent combination of education and experience
- Strong experience in unified communications, collaboration engineering, or related enterprise infrastructure roles with ownership of production platforms
- Hands-on experience with enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar UC technologies (voice, video, meetings, messaging)
- Demonstrated technical leadership with the ability to influence stakeholders and drive engineering decisions across teams
- Strong troubleshooting capabilities across endpoints, identity, networking, security, and cloud services, including incident response and root cause analysis
- Solid understanding of networking and security fundamentals, including DNS/DHCP, routing, firewalls/proxies, VPN, QoS, certificates/TLS, SSO/MFA, and conditional access
- Experience leading complex implementations and service improvements using structured change, incident, and problem management practices
- Proven ability to support highly available, production-grade services in regulated environments
- Strong communication skills with the ability to engage both technical and non-technical stakeholders and create clear documentation
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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