Analyst, Customer Success Operations

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. 

Analyst, Customer Success Operations

Job Id- 36038
Job level- PT2 core
Employement Type- Fixed Term Employee
Duration- 6 Months
Location- Gurgaon/ Bangalore

Why we need this role

The Customer Services Administrator is focused on providing comprehensive support to Sales, Customer Relationship Management (CRM), and Service and Contract Management (SCM) teams. This entails delivering a high standard of service to customers by efficiently handling their requests and complaints

What you will do

Typical tasks and responsibilities will include:

• Providing general administrative support to Sales and Customer Success teams within agreed KPIs

• Delivering a high standard of service to customers by efficiently handling and resolving their requests and complaints to ensure customer satisfaction

• End to End ownership of resolving the tickets following standards and ensuring customer satisfaction

• Managing effective communication and providing proactive timely updates to internal and external customers on the progress of the tickets

• Responsible for the integrity of data within recording system and provide high quality resolution for customer queries following Colt’s standard processe

Skills

Customer Service Orientation

Data Standards and Procedures

Customer Contact Management

Oral/Written Communications

Customer Conflict Management

Education

A bachelor’s or master’s degree in business management/marketing

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.