Principal Platform Software Engineer

Description

We are looking for a Principal Software Development Engineer to join our OCI team. This role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible. You will be part of one of these regional teams and will be responsible for minimizing the downtime of OCI services. You will achieve this by delivering excellent major incident management and operating systems with high scalability, performance, and security that help prevent incidents from occurring.

Oracle’s Cloud is state-of-the-art and constantly evolving. When issues arise, your team will respond within minutes to ensure customer impact is minimized. This role will expose you to the inner workings of OCI’s systems and organization. You will interact with and influence leaders across Oracle and drive broad, cross-organization programs aimed at iteratively improving OCI-wide service availability. We are an agile team with significant impact. If you want to be part of a fast-moving team breaking new ground, we would love to speak with you!

Responsibilities

Responsibilities:

• Solve complex problems related to infrastructure cloud services and automate common tasks to ensure continuous availability with minimal human intervention.
• Command and coordinate SMEs and service leaders to restore services as quickly as possible during major incidents, while keeping accurate and timely data on the progress of such incidents.
• Utilize a deep understanding of cloud computing design patterns and their dependencies to mitigate complex major incidents.
• Embed a methodical approach to troubleshoot large, complex, interconnected systems used in incident detection and orchestration.
• Document pertinent information related to incidents that aids process improvement, identifies deviations, and enables the creation of an incident knowledge base.
• Monitor and evaluate high-level service and infrastructure dashboards, taking action to address identified anomalies.
• Identify opportunities and take ownership of automation and/or continuous improvement of incident management process steps and best practices.
• Define and document the technical architecture of large-scale distributed systems.
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.
• Be responsible for the design and delivery of the mission-critical stack, with a focus on security, resiliency, scalability, and performance.
• Partner with development teams to define operational requirements for product roadmaps.
• Articulate the technical characteristics of services and technology areas, and guide development teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.
• Act as the ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).

• Bachelor’s degree or higher in Computer Science or relevant work experience..
• 7+ years’ experience in Software Development Engineering
• Must have public cloud operations experience (e.g., AWS, Azure, GCP, OCI).
• Strong operations experience in a cloud-based environment.
• Demonstrate clear understanding of automation and orchestration principles. 
• AI tools and agentic experience preferred. 
• Experience having worked in at least one modern object-oriented programming language.
• Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.
• Familiarity with infrastructure automation tools such as Chef, Ansible, Jenkins, Terraform
• Excellent expertise with several of following technologies: Infrastructure-as-a-Service, CI/CD systems, Docker, RESTful APIs, log analysis tools, debugging tools

#LI-AH4

Qualifications

Minimum Job Qualifications
Education and/or Experience:
11 years of experience in software development

OR

Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development

OR

Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development

OR

Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development

OR

Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development

OR

Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 3 year of experience in software development.

Job Skills:
Same skills as prior level plus;
-Data Analysis: Demonstrated ability to analyze and interpret data to produce actionable business insights.
-Agile Methodologies: Demonstrated ability to use agile methodologies to drive continuous improvement and product delivery.
-Automation: Demonstrated ability in or knowledge of automation, including designing, implementing, and managing automated tools, processes, or systems to streamline operations.
-Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements.
-Quality Assurance: Demonstrated ability in or knowledge of quality assurance, including ensuring adherence to standards and implementing quality control measures.
-Scripting Languages: Demonstrated ability in or knowledge of scripting languages, including writing and maintaining scripts to improve system efficiency.
-Software Test Plans: Demonstrated ability to develop and execute effective software test plans to validate product quality.
-User Experience Development: Demonstrated ability in or knowledge of user experience development, including designing intuitive and effective user interfaces and content.
-Code Review: Demonstrated ability to conduct in-depth code reviews for software quality assurance.
-Embedded Systems: Demonstrated ability to develop embedded systems, balancing hardware and software for optimal performance.
-Software Estimation: Demonstrated ability to provide accurate software effort and complexity estimates for project planning and scheduling.
Coding Experience:
6 years of experience with programming and/or scripting languages (e.g., SQL, C/C++, JavaScript).
Database Experience:
4 years of experience with databases.

Preferred Job Qualifications
Education and/or Experience:
11 years of experience in software development

OR

Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development

OR

Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development

OR

Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development

OR

Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development

OR

Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 3 years of experience in software development.
Budget Experience:
1 year of experience working with operating budgets and/or project financials.
Cloud Platforms Experience:
3 years of experience with cloud platforms (e.g., AWS, Azure, Google, Oracle Cloud).