Business Configuration Analyst – Worksite

Description

This is an exciting opportunity to be part of a growing team as we extend our proven life and annuities capabilities into the group insurance market, directly shaping how insurers manage worksite benefits and group coverage.

As a Business Configuration Analyst, you will be hands-on with FAST platform configuration, working closely with a strong Product Owner to build out new business processes, policy administration workflows, and distribution management capabilities specifically designed for worksite products. You'll serve as both a technical implementer and a business process expert, translating group insurance requirements into configured solutions while gathering insights that drive our product evolution.

Why Join Us?

Join a team at an exciting inflection point as we expand into the worksite and group insurance market. You'll have the opportunity to shape new product capabilities from the ground up while working alongside experienced product managers, engineers, and insurance domain experts. This role offers hands-on experience building enterprise insurance solutions and the chance to become a subject matter expert in worksite benefits technology. You'll gain deep platform expertise while making a direct impact on product direction and customer success.

Responsibilities

Key Responsibilities

• FAST Platform Configuration: Configure FAST's tool set to implement worksite and group insurance components including enrollment processes, new business workflows, policy administration, and distribution management. 
• Worksite Process Implementation: Design and configure business processes specific to worksite insurance including employee enrollment, eligibility management, billing configuration, and multi-life policy structures with minimal supervision.
• Technical Implementation: Design, test, and troubleshoot platform configuration including orchestrations, rules, data model, and integration. Develop and maintain configuration documentation and best practices for worksite solutions.
• Product Expansion Support: Work closely with the Product Owner to translate group insurance business requirements into technical specifications and configured solutions. 
• Customer Engagement: Serve as a point of support teams for customers implementing worksite features. Gather feedback, understand group insurance operational needs, and translate customer requirements into configuration improvements and product recommendations.
• Testing & Quality Assurance: Execute comprehensive testing of worksite configuration, including end-to-end business process validation. Support customer testing efforts and troubleshoot issues during implementation.
• Cross-functional Collaboration: Work closely with Product Owners, engineers, and customer teams to ensure alignment on worksite implementations. Participate in agile ceremonies and contribute to product backlog refinement for group insurance features.
• Customer Enablement: Present worksite capabilities to customers, demonstrate configuration options, and explain technical concepts in accessible business terms. Support demos and implementation conversations for group insurance prospects and clients.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or related field

• 2-3 years of relevant experience

• Strong analytical and problem-solving skills with ability to translate business requirements into technical solutions

• Experience with insurance business processes, with group insurance or worksite benefits knowledge strongly preferred

• Experience with implementing software solutions and low-code/no-code platform configuration preferred

• Experience with AI configuration and prompting a plus

• SQL proficiency

• Software troubleshooting and log analysis experience preferred

• Excellent communication skills with ability to work effectively with product teams and customers

• Self-motivated with ability to work in a fast-paced, evolving product environment

• Knowledge of agile methodologies (JIRA, Confluence) preferred

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