Chase Travel Digital Channels, Product Experience (Web & Mobile)

We are seeking a results driven, e-commerce Vice President of Product Experience to join our Digital Channels team.  This role owns the Chase Travel homepage experience in the authenticated (“secure”) context across web, mobile and chat.  In this role you are  accountable for the homepage’s strategy, UX, content/modules, personalization and experimentation, ensuring it efficiently routes customers into the right travel shopping flows and increases qualified engagement and downstream conversion - while partnering with Marketing, Chase Digital, Rewards, and other teams that feed traffic into the homepage.

Job Responsibilities:

• Homepage vision & roadmap: Set the strategy for what the Chase Travel homepage should accomplish (orientation, value prop, personalization, and routing).

• Qualified engagement: Increase high-intent actions from the homepage (e.g., search initiation, selection of curated deals, etc.).

• Content automation strategy: Build and scale an automation approach for homepage content and modules (e.g., rules-based and ML-assisted selection, templated content frameworks, inventory-aware and time-sensitive placements) to keep the experience fresh, relevant, and operationally efficient.

• Customization & personalization at scale: Define and ship personalization capabilities that adapt modules, ordering, messaging, and recommendations based on customer context (rewards balance, benefits eligibility, affinity, trip intent signals), with clear controls, transparency, and guardrails.

• Site monetization: Own the homepage monetization strategy in partnership with business and supply teams—optimizing module real estate and merchandising to improve revenue drivers (attach, margin mix, conversion lift) while protecting trust and minimizing “ad-like” fatigue.

• Content & merchandising: Optimize how offers, rewards value, and recommended trips are presented—balancing revenue, customer trust, simplicity, and compliance requirements.

• Cross-team “feeder” alignment: Partner with Chase Digital, Marketing/CRM, Rewards to ensure entry points deliver the right context and that homepage content reflects promised value (points, benefits, offers).

• Experimentation engine: Run continuous test-and-learn on homepage layout, modules, messaging, personalization, automation rules, and routing; standardize guardrails (trust, clarity, performance) and operationalize learnings into rollouts.

• Performance & accessibility: Ensure a fast, stable, accessible homepage experience across devices and app/web surfaces.

• Governance: Own prioritization for homepage real estate, module changes, automation rules, and stakeholder requests; maintain clear decision criteria and a transparent intake process.

• People leadership and talent development:  Manage, coach and develop two high-performing direct reports, setting clear goals/OKRs, providing growth feedback and building a strong product craft and execution cadence. 

Required Qualifications, capabilities and skills: 

• Bachelor’s degree in Business, Marketing, Technology, or a related field
• Minimum of 7+ years of experience in product management, with a focus on digital channels and customer-facing products.
• Proven track record of successfully launching and managing digital products in the travel, e-commerce, or financial services industries.
• Attention to detail and ability to manage multiple tasks and priorities simultaneously is critical for success. 
• Strong analytical skills with the ability to leverage data to drive decisions and product enhancements.
• Exceptional communication and interpersonal skills, with a demonstrated ability to collaborate effectively across teams and levels.
• Passion for travel and a deep understanding of the travel industry landscape and customer trends.
• Flexibility to accommodate working with a global team across multiple time zones.

Preferred qualifications, capabilities and skills: 

• Familiarity with Product Management, eCommerce, Marketing, and Travel industry
• Passion for building something new, working across boundaries to implement change and helping others succeed. 
• Familiarity/Experience with Agile build methodologies preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.