Payments - Merchant Services - Head of Commercialisation - Executive Director - London

JOB DESCRIPTION

Our Merchant Services team (a part of the Commercial & Investment Bank, J.P. Morgan) provides end-to-end payment processing and merchant acquiring solutions that allow businesses to accept credit cards, debit cards, mobile wallets, and digital payments. 

As the Head of Commercialization within our Merchant Services team in London, you will own end-to-end commercialization readiness for products so Sales can sell confidently and consistently. You will act as a senior partner to Sales leadership and frontline teams, translating product strategy into practical sales execution. You will build and govern core sales collateral and toolkits, ensuring accuracy, consistency, and compliance. You will design enablement programs that accelerate adoption and strengthen sales motions. You will use structured field feedback and performance reporting to continuously improve messaging, tools, and readiness outcomes.

Job Responsibilities

• Define and maintain the sales readiness strategy and plan aligned to the product roadmap, serving as the single source of truth for readiness
• Partner with marketing teams to develop external-facing thought leadership and high-quality request-for-proposal pitch materials and playbooks
• Build, maintain, and continuously improve the Sales toolbox, including pitch decks, one-pagers, FAQs, talk tracks, objection handling, battlecards, and demo scripts
• Coordinate collateral development and governance, including creation, review, version control, and retirement to keep materials current and compliant
• Translate product capabilities into clear customer outcomes, differentiators, and proof points tailored by segment and use case
• Design and deliver sales enablement, including training, office hours, playbooks, and knowledge checks across Sales channels
• Embed offers into Sales motions by aligning qualification, discovery, solutioning, pricing guidance, proposal templates, and handoffs
• Lead launch readiness execution by driving readiness checklists across Product, Marketing, Legal, Compliance, Operations, and Client Service stakeholders
• Collect and synthesize structured field feedback (wins/losses, objections, competitor insights, friction points) and drive updates to messaging and tools

Required Qualifications, Capabilities, and Skills

• Experience in Merchant Services sales and/or product roles
• Demonstrated experience in commercialization, go-to-market, sales enablement, or product marketing within a business-to-business environment
• Ability to present to and influence senior Sales stakeholders with clear, confident communication
• Ability to build practical sales assets, including decks, one-pagers, and battlecards
• Experience designing and running sales readiness or enablement programs
• Strong program management skills, including planning, dependency management, decision-making, and delivery to deadlines
• Strong written communication skills, with the ability to create crisp messaging and usable sales tools
• Ability to lead through influence and collaborate effectively across cross-functional teams (Sales, Product, Marketing, Legal, Compliance, Risk, Training)

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

  

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.