Data Center Support Services Technician - Catalyst Conversion

Description

**This Catalyst conversion requisition is ONLY for current Ashburn Catalyst Data Center Technicians (who started on August 31, 2026) to be rehired for full-time roles.**

Oracle Cloud Infrastructure (OCI) is committed to delivering reliable, scalable, and secure cloud services to customers around the world. We design, deploy, optimize, and operate Oracle’s next-generation infrastructure supporting a global network of data centers. As we expand, we're seeking motivated individuals to join our Infrastructure Operations team as full-time Data Center Technicians in our Ashburn, VA data center.

In this role, you will be part of the team that ensures our cloud platform stays always available, secure, and efficient. You’ll work alongside experts in software, hardware, networking, security, and logistics—supporting Oracle’s critical data center environments.

Responsibilities

Key Responsibilities

Logistics and Operations 

• Shipping and receiving: inspect, accept/reject goods, verify shipments, and track all inbound/outbound activity.
• Inventory management: maintain accurate asset location records and perform cycle counts.
• Safely move and stage equipment; support installation/removal of hardware.
• Coordinate with construction, engineering, and vendors to meet project deliverables.
• Ensure safety and security compliance in all logistics operations.
• Document equipment movements and analyze logistics for process improvements.
• Provide escorts to supervise third-party vendors during maintenance.

Breakfix 

• Diagnose and resolve hardware issues on servers, network devices, and storage systems.
• Replace faulty hardware components (CPU, RAM, drives, cards, power, cables).
• Install and decommission equipment during system upgrades or refreshes.
• Perform routine equipment/system maintenance.
• Monitor for issues and respond swiftly to minimize downtime.
• Collaborate with internal engineering teams and vendors to resolve complex issues.
• Manage and update service tickets.
• Follow standard operating and maintenance procedures.
• Maintain cleanliness and security of operational areas.

Objective Minimum Qualifications

• Completed the 12-week Catalyst Data Center Training Program
• High school diploma or equivalent required.
• Ability to resolve tickets independently
• Enthusiasm for technology and a strong desire to start a career in data center operations.
• Willingness to learn new technical skills and follow established processes with precision.
• Ability to collaborate effectively in an inclusive team environment.
• Solid understanding of fundamental mathematical and computational concepts
• Professional demeanor with strong communication skills.
• Understand that this role is physically demanding and requires hands-on work rather than desk-based tasks.
• Able to lift up to 50 lbs, climb ladders, and work in tight spaces as required.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
• Must have own vehicle for reliable transportation to the Ashburn, VA data center location.
• Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

Preferred Qualifications

• Previous experience supporting data center or cloud infrastructure environments.
• Experience with ServiceNow, JIRA, or similar ticket management platforms.
• Familiarity with enterprise server, storage, and networking equipment.

Qualifications

Minimum Job Qualifications
Education and/or Experience:

3 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 1 years of experience in client-facing, direct customer support and service, data center, or related field experience.

Job Skills:

Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.

Troubleshooting: Demonstrated ability to troubleshoot and resolve technical issues.

Network Support: Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.

Hardware Support Demonstrated experience diagnosing and repairing hardware issues in support of IT operations.

IT Infrastructure/Server Trouble Shooting Experience:

2 years of experience in IT infrastructure, data center services, or server administration.

Preferred Job Qualifications
Education and/or Experience:

4 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience.

Cloud Environment (Hyperscale) Experience :

1 year of experience in hyperscale cloud environments.