Program Control Manager - New Product Assessment - Senior Associate

Help bring new ideas to life—safely. In this role, you’ll sit at the intersection of innovation and risk management, partnering with business leaders as they launch and evolve products, services, and strategic initiatives. You’ll guide stakeholders through the New Product Assessment process so new offerings can move forward efficiently, with strong risk assessment, clear governance, and audit-ready documentation.

If you’re forward-thinking, adaptable, and energized by solving ambiguous problems with smart structure, you’ll thrive here. As an Associate Program Manager within the controls team, you’ll gain visibility to senior stakeholders, build a broad internal network, and help modernize how we run reviews—making the process easier for partners while strengthening the firm’s control environment.

Job Responsibilities

• Own end-to-end execution of the New Product Assessment lifecycle, including product lifecycle reviews, ensuring alignment to firmwide standard and procedures.

• Drive governance and control discipline by ensuring activities meet regulatory expectations, internal control standards, and documentation requirements.

• Partner directly with business sponsors and key stakeholders to plan reviews, clarify requirements, and keep initiatives moving.

• Facilitate working sessions to complete risk assessments—identifying key risks, confirming controls/mitigations, and documenting outcomes clearly.

• Coordinate across functions and lines of business to deliver high-quality reviews on time, even with competing priorities and shifting timelines.

• Provide a “trusted advisor” experience for internal clients by simplifying complex requirements, removing friction, and communicating clearly.

• Challenge and improve the process by identifying recurring pain points, recommending enhancements, and helping update procedures and training materials.

• Perform quality checks on completed assessments to ensure completeness, consistency, and compliance with standards.

• Support committee operations (agendas, minutes, attendance, escalations, and reporting) to ensure governance forums run smoothly and meet escalation protocols.

• Maintain audit-ready records and contribute to trainings that improve stakeholder readiness and program outcomes.

Required Qualifications, Capabilities, and Skills

• Minimum 4 years of experience in control functions, risk/program management, change management, control evaluation, or process engineering within financial services (or similarly regulated environments).

• Ability to manage complex, multi-stakeholder initiatives across multiple teams and priorities.

• Strong judgment and analytical skills—comfortable turning inputs into clear risks, decisions, and next steps.

• Excellent communication skills (written and verbal), including the ability to facilitate meetings and influence without authority.

• A proactive, adaptable working style—comfortable with ambiguity, deadlines, and continuous change.

• A client-service mindset and commitment to delivering high-quality outcomes.

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree.

• Strong skills in Microsoft Office and common collaboration tools.

• Experience with workflow tools.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.