Data Scientist Lead - Consumer Bank Marketing Analytics - VP

Join Consumer Bank Marketing Analytics to transform data into insight and improve how customers discover, open, and use our products. As a Data Scientist Lead, you will lead analytics for banker assisted account opening experience, partnering across Product, Technology, Marketing, Customer Experience, and Risk/Compliance to shape strategy, measurement, and prioritization.

In a cross-functional quad, you will own analytics strategy, define success metrics, size and evaluate experiments, and optimize dashboards to drive account production and improve the customer and banker experience. You will translate complex analyses into clear, data-driven recommendations for senior stakeholders, and leverage AI capabilities to accelerate delivery and improve consistency.

Job Responsibilities 

• Own the analytics strategy, planning and execution for banker assisted account opening experience, turning business problems into hypotheses, measurement plans, and decision-ready insights
• Shape the banker assisted account opening roadmap by identifying legacy platform capability gaps and quantifying the opportunity in customer impact and business value to align the quad on the highest impact strategic workstreams
• Provide actionable analytics for product and feature launches and customer journey optimization by measuring ongoing improvements and quantifying impact on account production and quality
• Lead experimentation analytics by sourcing data, defining success metrics and guardrails, sizing A/B tests, analyzing results, and communicating recommendations to quad members and senior leadership 
• Build and continuously optimize business intelligence and measurement frameworks by defining and governing KPIs, standardizing metric definitions, and improving dashboard usability and reliability to enable consistent reporting and faster, better decisions on banker adoption and account production drivers
• Continuously lead innovation projects to drive more advanced analytics
• Apply AI tools and automation to streamline analysis workflows, reduce cycle time, and accelerate insights 
• Provide leadership and mentorship to junior data scientists across CB Marketing Analytics organization as a subject matter expert for branch account opening experiences and metrics
• Maintain a rigorous controls environment to ensure accurate and timely results

Required Qualifications, Skills and Capabilities

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Business Analytics, MIS, or related field
• 5+ years of experience in analytics/data science supporting customer journeys, digital products, or operational workflows
• 5+ years of hands-on experience with SQL and Python
• 5+ years of experience with Adobe Analytics, Tableau, and Alteryx (or comparable tools)
• Proven experience defining KPIs and building measurement frameworks (including guardrails and data quality checks)
• Demonstrated experience sizing and evaluating A/B experiments and communicating results to business and technical audiences
• Strong dashboarding/BI skills (metric governance, performance optimization, and executive-ready reporting)
• Strong PowerPoint/slide-writing and storytelling skills to deliver clear narratives and recommendations
• Excellent communication, influence, and stakeholder management skills; ability to lead through ambiguity and drive outcomes
• Strong communication skills to translate complex analyses into clear narratives for executive, business, and technical audiences
• Proven ability to take initiative, influence others, and achieve results 

Preferred Qualifications, Skills and Capabilities

• Experience in financial services and/or other regulated environments
• Demonstrated experience using AI coding tools (i.e. GitHub Copilot, Claude Code, Cortex) to improve productivity and accelerate insights
• Intellectually curious and eager to become subject matter expert in their focus area
• Creative problem solver with strong analytical rigor 
• A strong communicator and able to build relationships with key stakeholders

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.