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hackajob is partnering with Henry Schein One to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.
Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
As the Technical Team Manager, you will lead the teams responsible for Imaging and Data Conversions, ensuring the reliable and efficient delivery of technical services that support both new and existing customers during implementation.
You will ensure that migrations, setups, and integrations are delivered with speed, precision, and full compliance, providing a consistent and dependable foundation for customer systems.
You will build, mentor, and inspire a high-performing technical team that thrives on solving complex problems and delivering high-quality outcomes at scale. By partnering closely with Product and Engineering, you will champion automation, tooling improvements, and scalable processes that increase efficiency, reduce manual effort, and improve delivery performance across the function.
Your leadership will ensure technical delivery across conversions and imaging is consistently reliable, well-structured, and aligned with the evolving needs of the platform, making a lasting impact well beyond go‑live.
Own the end-to-end technical delivery across imaging installations, data conversions, and migrations, ensuring work is delivered securely, accurately, and on schedule
Manage the technical delivery pipeline, including imaging installs, image conversions, data migrations, and complex technical support escalations
Take ownership of delivery performance, including SLAs, backlog management, and throughput across the team
Develop reporting dashboards to monitor delivery performance, quality, and operational efficiency
Design and implement scalable processes and continuous improvement initiatives to increase speed, consistency, and accuracy
Act as the escalation point for complex technical issues, driving timely resolution and restoring confidence where required
Partner cross-functionally with Sales, Onboarding, Training, and Customer Success to align on delivery expectations, timelines, and handoffs
Provide subject-matter oversight across dental imaging technologies, data migration methodologies, and SaaS implementation standards
Ensure compliance with medical device regulations, security standards, and data protection requirements
Collaborate with Product, Engineering, and Operations to surface delivery challenges, influence product improvements, and enhance tooling and automation
Deliver clear operational insights, reporting, and forecasts to leadership, supporting strategic decision-making
Continuously improve documentation, workflows, and CRM data integrity
Identify systemic issues, reduce operational risk, and implement long-term solutions to prevent recurrence
Lead and develop a high-performing technical team, ensuring clear accountability, strong performance, and delivery against targets and KPIs
Coach team members in best practices, fostering a culture of continuous development
Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1s
Maintain a collaborative, high-performance team environment and lead recruitment efforts to build a strong and capable team
Promote an inclusive and diverse culture, in line with company valuesin line with the Henry Schein One values
3+ years’ experience leading technical teams within SaaS, healthcare technology, or related industries
Bachelor’s degree in a relevant field (or equivalent experience)
Solid understanding of data structures, ETL processes, and data integrity best practices
Familiarity with dental imaging systems, DICOM standards, and imaging workflows
Experience working with APIs, system integrations, and technical troubleshooting
Experience managing technical delivery in high-volume or fast-paced environments
Strong understanding of operational metrics and the ability to use data to drive performance and decision-making
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
Community
Each person is as important as the next
Open communication
Diversity & Inclusion
Caring
Corporate citizenship
Shared success
Career
Ethics
Recognise creativity & encourage it
People are our greatest asset
We look forward to hearing from you :)
hackajob is partnering with Henry Schein One to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.