Service Delivery Manager

As a Service Delivery Manager, you will play a pivotal role in delivering successful One Advanced Financials implementations to our customers. Acting as a trusted advisor, you will lead complex solution designs, oversee key project phases, and provide strategic guidance throughout the implementation lifecycle.

You will work closely with senior stakeholders, project managers, and delivery teams to ensure solutions are delivered to the highest standard. As a subject matter expert, you will also contribute to the continuous improvement of our delivery methodology, support internal capability development, and mentor consultants to drive excellence across the team.

• Lead end-to-end solution delivery for One Advanced Financials, including discovery, design, build, data migration, training, testing, and go-live support.
• Act as the functional design authority, ensuring solutions align with best practices, product capabilities, and customer business objectives.
• Engage with senior finance stakeholders to understand business processes, identify gaps, and recommend effective system solutions.
• Deliver high-quality workshops and presentations to guide customers through financial configuration and process optimisation.
• Provide hands-on configuration and oversee delivery to ensure consistency and quality across projects.
• Support the development of implementation methodologies, templates, and accelerators to enhance delivery efficiency.
• Collaborate with internal teams, including Product, Support, and Sales, to ensure smooth project execution and continuous product feedback.
• Contribute to pre-sales activity when required, including solution demonstrations and scoping input.
• Stay up to date with product enhancements and industry trends to ensure our services remain best-in-class.

Please note, applicants must have the legal right to work in the UK at the time of application.

• Proven experience delivering One Advanced Financials or a similar ERP Financials solution in a consulting or implementation capacity.
• Deep functional expertise across core financial modules, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Banking.
• Strong understanding of finance processes and how they translate into system configuration.
• A track record of successfully leading complex implementation projects with multiple stakeholders.
• Excellent workshop facilitation and communication skills, with the ability to influence senior finance leaders.
• Experience mentoring and developing other consultants or team members.
• Strong analytical and problem-solving skills with a focus on delivering customer value.
• A proactive approach to continuous improvement and knowledge sharing.
• Professional finance or accounting qualifications (e.g., AAT, ACCA, CIMA) are desirable but not essential.
• Willingness to travel to customer sites as required.

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it
• Pension with 5% matched company contributions
• Life assurance worth 4x your salary from day one
• Free financial planning session with the option to engage in more tailored financial coaching.

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com