Director of Practice Management - Managed Devices Experience

Core Responsibilities

• Serves as a subject-matter expert for the Experience product suite.

• Evangelizing the Experience domain during all aspects of the partner’s life-cycle.

• Engages with senior stakeholders within the partner's organization, understanding their business goals and how the practice domain can help achieve them.

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.

• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.

• Collaborates with internal stakeholders to deliver high quality products on time

• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements.

• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.

• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps (methods and procedures), executive summaries etc.).

• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Essential Skills

• Deep understanding of Product Management processes

• Understanding of the Entertainment market trends, customer needs, and competitive landscapes.

• Understanding of financial principles and budgeting

• Excellent written and verbal communication

• Strong collaboratorwith internal and external stakeholders

• Ability to identify and resolve issues efficiently and effectively.

Desirable Skills

• The ability to develop and implement long-term growth strategies

• Understanding of end-user facing User Interfaces, CMS and/or monetization products within the media industry.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
  

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Comcast is an EOE/Veterans/Disabled/LGBT employer.

• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.