IT Operations Manager
MANTECH
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MANTECH seeks a motivated, career and customer-oriented Senior System Engineer to join our team in Chantilly, VA.
Responsibilities include, but are not limited to:
Provide Tier III IT Systems support on a wide range of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager, SolarWinds, Cisco Catalyst Center (DNAC), GEMOne, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating Systems
Diagnosing and resolving the performance, security, and/or technical challenges related to the platforms listed above
Writing Standard Operating Procedures (SOPs) to accomplish repetitive tasks
Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests
Performing requirements analysis, requirements gathering, and integration for all platforms listed above
Providing direction and guidance to less-experienced Systems Engineers
Investigating and resolving operational problems in conjunction with other engineering and technical personnel
Working on project teams responsible for engineering and packaging releases to integrate within the customer’s production IT environment
Willingness to occasionally work after normal duty hours (nights and weekends) to support system maintenance or service outages
This role may require up to 10% travel
Minimum Qualifications:
Master’s degree with 2+ years of information technology experience, or Bachelor’s degree and 5+ years of related information technology experience
DoD 8140 Advanced Certification required, ex., SecurityX, CASP, CISSP or obtain within 6 months of hire
Vendor specific certification required within 6 months of hire, ex., MCSA, VCP, or equivalent
Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; administering DNS, Group Policy, and PKI; administering vSphere, Horizon View, data backup, and antivirus software; basic networking including DHCP/TCPIP
Knowledge of Microsoft Windows Systems, VMWare, and CISCO systems
Preferred Qualifications:
Working knowledge of applying security best practices from DISA and/or vendors
Microsoft Office experience
Experience using a Service Desk ticketing system, such as Remedy or ServiceNow
ITIL Foundations certification
Scripting experience
Clearance Requirements:
Must have a current and active Top Secret clearance and be open to obtaining a CI poly
Physical Requirements:
The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
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MANTECH
MANTECH
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