Product Owner – Intake and Workflow Card Marketing Transformation

Own and scale marketing intake and workflow; turn strategies into activation‑ready campaigns using data, design, and AI‑assisted recommendations.

Help reinvent how marketing strategies become customer‑facing campaigns. Shape automated, repeatable capabilities that elevate speed, consistency, and impact across Card.

As a Marketing Transformation Product Owner in the Intake and Workflow team, you define the vision and translate marketer needs into simple, activation‑ready requirements that power scalable campaigns. You partner across technology, marketing, design, data, and controls to build catalog‑aware intake patterns, embed governance, and enable AI‑assisted recommendations with minimal manual effort. You lead roadmaps, remove obstacles, and drive outcomes in a highly matrixed environment—creating structure amid ambiguity and delivering consistent customer experiences at scale.

• Marketing Transformation Product Owner, Intake and Workflow
• Own and scale marketing intake and workflow; convert strategies into activation-ready campaigns using data, design, and AI-assisted recommendations.
• Help reinvent how marketing strategies become customer-facing campaigns by shaping automated, repeatable capabilities that elevate speed, consistency, and impact across Card.
• As a Product Owner, define the vision and translate marketer needs into simple, activation-ready requirements that power scalable campaigns. Partner across technology, marketing, design, data, and controls to build catalog-aware intake patterns, embed governance, and enable AI-assisted recommendations with minimal manual effort. Lead roadmaps, remove obstacles, and drive outcomes in a highly matrixed environment—creating structure amid ambiguity and delivering consistent customer experiences at scale.

Job Responsibilities

• Develop and articulate a clear product vision that integrates strategies with catalogs and libraries for offer, audience, and journey enablement.
• Serve as the voice of the marketer; translate needs into actionable, consistent product requirements.
• Own and prioritize the backlog; align features to the Card Marketing Transformation roadmap for maximum value.
• Lead cross-functional squads to define problem statements, goals, baselines, success measures, and requirements.
• Design catalog-aware intake patterns with pre-population and guardrails to reduce rework across Card products.
• Enable AI-assisted recommendations to produce campaign-ready requirements and identify performance opportunities.
• Stand up new capabilities and ways of working on a single orchestration platform; ensure strategies are configurable and activatable.
• Drive end-to-end delivery across conception, planning, requirements, solutioning, governance, and decision-making.
• Facilitate ideation across design, technology, and data; consolidate inputs into a single prioritized solution.
• Maintain analytical rigor across risks, dependencies, and workstreams during roadmap execution.
• Create compelling status updates and executive summaries; communicate via clear, impactful storytelling.

Required Qualifications, Capabilities, and Skills

• 5+ years in marketing technology, data integration, or program management.
• Exceptional communication, facilitation, and storytelling; able to influence across a matrixed organization.
• Analytical mindset that challenges the status quo and creates structure in ambiguous environments.
• Strong collaboration skills with a team-first orientation, humility, and professionalism.
• Familiarity with agile practices and tools (Confluence, Jira, Figma, Lucid, Microsoft Teams).
• Deep understanding of the marketing campaign lifecycle and performance measurement.
• Ability to turn data insights into opportunities and translate them into clear requirements.
• End-to-end program delivery across complex, cross-functional initiatives; adept at managing dependencies, risks, and timelines.
• Skill in building governance, controls, and transparency; comfortable at the intersection of technology, marketing, design, data, and controls.

Preferred Qualifications, Capabilities, and Skills

• Experience with personalization programs that scale across lines of business.
• Background in catalog, library, or orchestration platform design.
• Exposure to AI-assisted recommendations and agentic workflows.
• Knowledge of intake patterns and guardrail design for compliance and quality.
• Experience leading ideation workshops and journey enablement.
• Strong executive presentation skills; ability to craft clear narratives.
• Familiarity with measurement frameworks for time-to-market and campaign impact.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.