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Your future duties and responsibilities
• Work with inventory specialist to understand their current business processes.
• Troubleshoot network devices and escalate issues to networking or development teams when needed.
• Communicate with development teams in order to increase product quality.
• Troubleshoot printers and label makers.
• Assists users via phone and field support in a wide range of device issues
• Setup, maintain, test, install, and repair tablets, laptops, mobile devices, networks, and related equipment.
• Support a wide range of hardware and software systems, desktops, peripherals.
• Troubleshoot and resolve complex IT problems using Service Desk best practices.
• Collaborate with peers to solve complex business problems, deliver value, and recommend improvements.
• Tracks trends and recommends corrective actions.
• Manage hardware inventory and equipment.
Required qualifications to be successful in this role
• 3 Years of Relevant Experience
• This position requires a SECRET clearance post-employment; US Citizenship is a MUST.
• Associate's degree or higher
• Customer-facing support skills
• Multi-task oriented, calm, polite, clear, articulate, positive, and friendly
• Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision
• Good analytical skills and an aptitude for creative problem solving.
• Excellent trouble shooting ability.
• Proven tech-savvy skills with working knowledge of mobile device products.
• Works well with a team.
• IAT Level II certification required within 6 months of employment start date (Security+CE, SSCP, etc.).
• Able to lift over 50 lbs.
• Able to stand/walk in excess of 4 hours at a time
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