Product Director - Business Lending

Join Business Banking Lending as an Area Product Owner, leading the Post Approval and Booking team—a complex, high-impact space at the intersection of multiple channels, client types, and operational teams.

As the Area Product Owner for Post Approval and Booking, you will drive transformation across a critical segment of the lending journey. This role requires a leader who is energized by complexity and motivated to seize the many transformational opportunities in this space. You will shape the vision, strategy, and execution for post-approval and booking processes, ensuring seamless experiences for clients and operational teams across digital, call center, sales, and retail channels. If you are passionate about challenging the status quo, collaborating across functions, and delivering innovative solutions that move the business forward, this is the opportunity for you.

Job responsibilities

• Oversees the end-to-end product roadmap, vision, development, execution, risk management, and business growth targets for all post-approval and booking processes.
• Leads the entire product life cycle for post-approval and booking initiatives—including planning, execution, and future development—by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets such as cost, features, reusability, and reliability to support growth.
• Owns a defined set of post-approval and booking processes within the Area Product Group, becoming the subject matter expert in both user behavior and technical systems to best inform the delivery of new initiatives and enhancements.
• Coaches and mentors the product team on best practices, including solution generation, market research, storyboarding, mind-mapping, prototyping, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives, including operational efficiency, customer satisfaction, and risk mitigation.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation and process improvement in the post-approval and booking space.
• Partners closely with technology, operations, risk, compliance, and other business functions to ensure seamless delivery and continuous improvement of post-approval and booking processes.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications, preferably in financial services or a related field.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated experience driving change within organizations and managing stakeholders across multiple functions.
• Deep understanding of user experience, process optimization, and technical system integration in a complex, regulated environment.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field.
• Strong track record of delivering measurable business results through process innovation and cross-functional leadership.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.