Engineer 2, Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

NBC Universal has an exciting opportunity for a talented individual to become a Jr. Compute & Virtualization Infrastructure Engineer within the Operations & Technology (O&T) organization, with a specific focus on NBCU Broadcast infrastructure. O&T supports enterprise Technology, Broadcast and Production systems across the NBCU portfolio globally. The Jr. Compute/Virtualization Engineer will partner with NBCU Technology leadership on day-to-day operations, including VM deployment, OS access tickets, OS/VM troubleshooting, ESXi configuration, SOX auditing, and performance troubleshooting. Working within an agile framework, updating tickets in Jira/SNOW, collaboration with cross-functional business leaders and partners, to provide “best in class” support for our NBCU local stations and global enterprise customers.

Job Description

Core Responsibilities

• Develop & maintain engagements with Infrastructure Engineering, MSP resources, facility support, vendors, and Application teams to provide end-to-end delivery and support of appropriate infrastructure solutions.
• Provide level 1/2 operational support for ticket    completion, incident management and problem management resolution, on-call activities
• Demonstrate a dedication to building and maintaining a stable, high-performance technical environment
• Technical Requirements

Required

• Experience for mgmt/build/troubleshooting of virtualization/OS technologies, specifically VMware & Windows
• Experience with OS/HW level monitoring and performance management
• Hands-on experience with hardware vendors (preferably Cisco C/B and Cisco UCS)
• General data center facility wiring/fiber/connectivity requirements.
• Working knowledge on networking protocols, routing, network topology
• Ability to develop enterprise compute processes and technology standards
• Manage and implement automated operational tasks to improve reliability and standards
• Some scripting experience.  Ex: Python, Ansible, Shell, PowerShell, GIT, Tower, and CI/CD methodologies
• Familiar with agile methodologies working in JIRA based sprint structures

Preferred

• Familiar with Block/File/Object storage technologies
• Familiar with backup technologies, recovery scenarios, high availability designs and solutions
• Familiar with ServiceNow or other ITSM related toolsets

Client management

• Partner with Business & client teams in building/articulating technical requirements and recommendations
• Strong customer service skills and unfailing professionalism
• Partner closely and collaborate enthusiastically with both clients at the local facilities and peers across O&T
• Track timelines, manage priorities and schedules, and set client expectations
• Partner with Business Engagement team to capture technical requirements, provide solutions and ensure resources are available to hit required timelines

Monitoring and Security

• Collaborate closely with the NBCU cyber security team to build repeatable systems with security best practice and hardening
• Preferred familiarity with PCI and SOX procedures and controls
• Build out of enterprise-wide monitoring systems with automated alerting and dashboarding interfaces for easy troubleshooting

PREFERRED QUALIFICATIONS:

• B.E or B.Tech. degree in Computer Engineering or related technical discipline with a minimum of 2-4.5 years of hands-on experience
• 1-2 years of recent experience with Cloud based technologies
• 1-2 years of experience with scripting
• Must be willing to Support 24*7 shifts including weekends, holidays with little or/no notice

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years